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Contact Centre Solutions



Engage and delight your customers.




Omni-Channel Australian Contact Centre Services

Our contact centres in Australia and New Zealand can deliver incremental sales and revenue growth while providing a delightful customer experience whether interacting through an inbound service centre or an outbound calling campaign.

Our solutions offer a truly seamless, omni-channel customer experience across multiple touch points to your customers, integrating all methods of contact across one platform.

We work with you to address the changing demands of your business, whether you need to supplement your existing operations or need someone to take over your entire customer service operation. Whether you're looking to service existing customers, ramp up customer acquisition or need a partner to improve your overall customer experience, we work with you to build a solution that aligns with your business goals.

We're already working with financial services, health, insurance, telecommunications, fast moving consumer goods and e-commerce companies across Australia and New Zealand and we can test and benchmark your existing facilities to identify opportunities for business growth.

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Customer Experience Specialists



Our customer experience solutions bring you and your customers closer together, with the tools you need to improve customer experience in real time.

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Why CDM Direct?

Agile

We're able to adapt to a changing business landscape quickly and seamlessly.

People

Our people become your people, offering the highest standard of customer service to your customers.

Experience

We have over 25 years of experience working across a wide range of fields.

Responsive

We're experts at getting campaigns into field, and delivering, quickly.

Technology

We've made the investment in state of the art technology so that you don't have to.



We Get Results



We're Proud To Be Working With:




Accreditations & Affiliations




Let's Talk

We're ready to help you grow your business in so many ways. Let's talk and we can show you how.