Engage your customers, foster loyalty and build trust with our outsourced help desk and technical support solutions. Our teams are experts at handling complex products and those of a technical nature, so you can focus on what you do best.
EXPERT HELP, FAST
When a crisis hits, it's sometimes hard to know what to do or where to begin. We're experienced at helping our clients protect their reputations, and we want to help you do the same.
Our 24 Hour, 7 Day Contact Centres mean that we can listen and respond to your customer's concerns at any time of the day or night.
MAKE OR BREAK
The way you handle a product recall or crisis can make or break your business. Whether you've just found yourself in the midst of a crisis and you're not sure what to do next, or you're putting a contingency plan together just in case, CDM Direct has the experience you need to save your reputation.
READY TO GO WITHIN 24 HOURS? YOU BET!
CDM Direct has the ability to provide seamless, cross-channel support to protect your reputation. We can help provide a tailored customer service and/or recall logistics solution for your business.
From voluntary product recall campaigns to social media disasters, CDM Direct are able to react fast. We have a reputation for being able to get these campaigns live within 24 hours.
Agile, Responsive & Cost Effective Outsourcing
We're there for your customers when they want to interact with you.
From 1 to 100 seats (or more!) we can scale up and down quickly in response to your changing needs.
Our agents interact with your customers via phone, email, social media or even out in the field.
Five Steps To A More Effective Help Desk
We provide quality leads to brands every day. We've learned how to maximise every opportunity to make a sale and the importance to taking a cross-platform approach, and we're experts at providing unique and agile solutions to match your business.
Because we know every business is unique, we take you through a tailored process to ensure we are providing the very best lead generation solution for your business.
Step 1 - Assess Your Needs
Who are your ideal customers? Why do they buy from you? What outcome are you seeking? How many leads can you handle? These are just a few of the questions that we find out up front to make sure that we know exactly what we need to do to make this campaign a success.
Step 2 - Design A Tailored Trial Campaign
Once we have an understanding of your needs, we will create a tailored trial campaign for your business that outlines exactly what we will be doing and how we will be helping your business to generate leads.
Step 3 - We Generate Your First Leads
When you give us the nod, we begin generating leads as part of our trial campaign. During this period our team of lead generation experts will be in constant contact to ensure we are hitting our targets and delivering only qualified leads.
Step 4 - Assess The Results
Upon completion of the trial, we will go back over the campaign and generate an after action report which outlines what we did, what worked, and what didn’t. At this point we will have a much better idea of the potential upside and how many leads we will be able to generate for you.
Step 5 - Maximise & Scale
After reviewing our report and confirming you would like us to continue, we can scale up most campaigns significantly, generating hundreds of leads a month for your business (industry dependent).