Customer Retention Solutions
Industry leading customer experience improvement programmes.
Improve customer retention, customer loyalty, and customer service with real-time actions driven by the Watermelon dashboard and bespoke solutions that close the loop and deliver improved customer service outcomes.
The best customer experience programs provide the information to drive results in real-time.
CLOSE THE LOOP
Our professional teams work with you to develop solutions from the individual level to suggesting company-wide changes.
Close the loop on customer experience
The way your customers feel after an interaction is arguably the most important indicator of whether they will become return customers and whether they will advocate for your brand, or against it. This is customer experience.
It’s long been accepted that the way to set your business apart is to offer a unique customer experience, one that leaves a positive impression after every interaction.
Our solutions listen to customer voices in real-time and act accordingly - whether that is re-engaging with a disgruntled customer or monitoring a situation to future proof against further occurrences.
Our customer experience programmes take real-time data and translate it into real-time actions, closing the loop on customer experience issues and delivering more satisfied customers.
The relationship you have with your customers is made up of multiple events across multiple touch-points. We capture customer views across multiple touch-points including social media, and then our rapid-response teams swing into action to address any issues in accordance with our agreement with you.
By addressing these issues when they arise, and ‘closing-the-loop’ on individual events whilst simultaneously futureproofing against re-occurances, your customer satisfaction improves in real-time. This data is fed back into your CX dashboard, creating a living picture of macro and micro level business issues that can affect your customer satisfaction levels.
And because we know that in business the landscape can change in mere minutes, we’re constantly adapting for provide the best possible approach.
Closing The Loop
Closing The Loop
Collate The Data
- December 6, 2016
- September 29, 2016