From live chat to phone to social – when your customers seamlessly jump between channels, so do we!
Why Live Chat?
Customers engaged with live chat are 3 times more likely to return and average 48% larger order sizes.
Live chat has a customer customer satisfaction rating of 73% – placing it above email (61%) and phone (44%).
Live chat is win-win – customers are able to interact quickly and easily and you enjoy significant cost savings.
83% of consumers require some degree of customer support while making an online purchase.