On Tuesday the Philippines government threatened to suspend production at 75 percent of mines across the developing nation, including Australian owned operations such as OceanaGold. The move to suspend the mines, largely backed by foreign investment, demonstrates the volatility of the situation for foreign investors in the Philippines. As highlighted in The Economist last week, many foreign companies that have invested in the country are feeling nervous and exposed following the rise to power of Rodrigo Duterte.
The move has implications for all foreign investment in the country, including many Australian customer support and contact centre operations. Last November many companies were left high and dry following the collapse of contact centre group Call Active. How quickly would your business be able to recover if your main contact centre was rendered inoperable? What would the impact be on your customer experience?
CDM Direct offer a range of rapid deployment contact centre and customer experience solutions, as well as on-demand services. All of our operational centres are located in Australia or near-shore in our politically stable neighbour New Zealand. Call us now on 1800 221 811 if you’d like to have a confidential discussion about the services we can offer.