Manage unexpected peaks, short term campaigns, and overflow with our on-demand solutions.
During busy seasonal and unexpected peak periods, promotional campaigns designed to offer a boost to your sales, or when a crisis hits, CDM Direct becomes a flexible extension to your business. Our team has the skills and attitude to give your customers the experience they deserve, improving your bottom line.
A cost-effective solution to 24-hour support. We take over when your in-house teams go home.
HIGH PERFORMING CONTACT CENTRE SOLUTIONS
Our on-demand solutions are designed to work with the changing demands of your business, whether you're looking for someone to supplement your existing customer service or sales operations at peak times, or your’re looking for someone to take over after your in-house team leaves for the night, our services can be switched on with 24-hours’ notice if necessary – and you don’t have to invest in the office space and infrastructure, meaning no large up-front costs.
When required, our on-demand solutions can be set up and into field within 24 hours, allowing you to deal with emergencies and unexpected peaks with a minimum of disruption.
MANAGE PEAKS IN DEMAND
Our on-demand contact centre solutions are designed to meet sudden increases in call volume and demand. Overflow, short-term campaigns, low volume and more, with pay-as-you-go flexibility. Our solutions offer a fast and cost-effective way to provide more capacity at a moment's notice so your customers aren't left hanging.
UP ALL NIGHT
Running an all night operation in-house can be expensive, but so can missing out on revenue because your customers can't get their questions answered at 2 in the morning. In today's ultra-connected 24/7 world it's vital that your customers can interact with you when they want to.
PUT QUALITY FIRST
Utilise experienced and trained agents without the hiring cost. Our expect customer service and sales staff have proven abilities to increase customer engagement while taking inbound and making outbound calls, and we're experts in products of a technical or complex nature.
HIT YOUR SALES TARGETS
Boost your bottom line with short-term outbound campaigns, or match a marketing campaign with expert inbound sales staff. We'll help you hit your sales targets.
Benefits Of On-Demand Outsourcing
FLEXIBILITY & SCALABILITY
INCREASE CUSTOMER ENGAGEMENT
PUT QUALITY FIRST
IMPROVE COMPLIANCE & SECURITY
Agile, Responsive & Cost Effective Outsourcing
We're there for your customers when they want to interact with you.
From 1 to 100 seats (or more!) we can scale up and down quickly in response to your changing needs.
Our agents interact with your customers via phone, email, social media or even out in the field.