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Who We Are



Get To Know Us


Our Company

Australia's foremost customer experience management team

CDM Direct are a leading Australian-owned customer experience management group with decades of experience in providing customer experience, acquisition and retention solutions to hundreds of Australian and international businesses. From SMEs through to large corporate and government clients, our contact centres in Melbourne, Sydney and Auckland service a range of clients including insurance companies, the big four banks, healthcare and fast moving consumer goods.

CDM Direct was established over 25 years ago and has been at the forefront of contact centre services both on-shore and near-shore since opening our doors. We equip our agents with the latest technology and continually train them in the latest techniques to ensure our clients have access to the very best in the industry. We take care of the hard work of running a contact centre, allowing you to focus on your core business.

Our group executives bring with them over 100 years of combined experience in a range of sectors, including finance, insurance, health, information technology and fast moving consumer goods.

Do What You Do Best, Outsource The Rest
Put your efforts into the things that your business is good at. Let CDM Direct take care of your sales or customer service operations.
Connected Customer Journeys

10 years ago, we had the customer on the phone interacting with a call centre. 3 years ago, we had customers interacting across multiple channels but feeling like each channel was siloed or disconnected from the others.

Now we’re in a world where customer communication crosses many channels and platforms, and customers expect your business to be able to create a connected customer journey as they interact with these channels.

Our solutions offer full channel integration, allowing for frictionless movement between channels for your customers.

Creating A Better Customer Experience

Through our partnership with Watermelon, we have access to some of the world’s foremost experts at tracking the Voice of Customer, in real-time. We have the knowledge and experience to be able to take this information and turn it into tangible actions to improve your customer experience and put your business out in front.

We Make It Easy For Your Customers To Buy From You

Today’s customer is time poor, better informed, more demanding and less loyal. With the internet finding its way into our pockets, consumers now have access to information on products and services and want to interact with you, on their terms, from any location – 24 hours a day, 7 days a week.

Whether you’re looking to support your online store or ecommerce offering, or you’re looking for an approach that combines digital and outbound calling to generate high quality B2B leads, CDM Direct has the expertise to ensure that your customers choose to buy from your business.

Up All Night
Your customers want to interact with someone when it suits them, and if they can't, you risk losing their business. Engage CDM Direct to take over when your daytime customer service team goes home and make sure you don't miss out on those late night impulse-buys.
Digital Needs A Human Touch

There’s no escaping the fact that the world is changing fast. We understand that customer contact no longer relies on just one channel but many, and that customers like to jump between channels when it is convenient for them.

We also understand that nothing beats a human interaction – whether that be over live chat or over the phone, and we know that when human contact is involved, sales increase, conversions improve, and customers rate their experience higher.

We’re continually looking for ways to bring the human touch to the digital realm, with our comprehensive live chat solutions that can flag the customers you should be reaching out to and our expert team know how to take that contact through to a result.



Why CDM Direct?

Agile

We're able to adapt to a changing business landscape quickly and seamlessly.

People

Our people become your people, offering the highest standard of customer service to your customers.

Experience

We have over 25 years of experience working across a wide range of fields.

Responsive

We're experts at getting campaigns into field, and delivering, quickly.

Technology

We've made the investment in state of the art technology so that you don't have to.

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Our Clients



We work with large and small enterprise as well as government clients across a range of industries, including the big four banks, financial services, healthcare, insurance, information technology, fast moving consumer goods and many more.




We're Omni-Channel

Voice

Chat

Social

SMS

Face To Face




Let's Talk

We're ready to help you grow your business in so many ways. Let's talk and we can show you how.