CDM Direct are a leading Australian-owned customer experience management group with decades of experience in providing customer experience, acquisition and retention solutions to hundreds of Australian and international businesses. From SMEs through to large corporate and government clients, our contact centres in Melbourne, Sydney and Auckland service a range of clients including insurance companies, the big four banks, healthcare and fast moving consumer goods.
CDM Direct was established over 25 years ago and has been at the forefront of contact centre services both on-shore and near-shore since opening our doors. We equip our agents with the latest technology and continually train them in the latest techniques to ensure our clients have access to the very best in the industry. We take care of the hard work of running a contact centre, allowing you to focus on your core business.
Our group executives bring with them over 100 years of combined experience in a range of sectors, including finance, insurance, health, information technology and fast moving consumer goods.