Make it easy to give your customers the support they need.
Our product recall process is relied upon by some of the biggest brands on the planet.
Our Product Recall Rapid Response Team (PR3T) can spring into action to ensure that your product recall campaign is handled to mitigate any safety issues or product defects that might endanger the consumer or put you at risk of legal action or reputational damage. We will work with you and/or your advisers to limit the damage to your corporate image and limit liability for corporate negligence, which can cause significant legal costs.
We understand the requirements of the ACCC ‘s specific requests in regard to product recalls and can guide you through what can be a traumatic situation in any company’s life.
Agile, Responsive & Cost-Effective Outsourcing
Case Study – Dyson Product Recall Campaign Live Within 24 Hours
The campaign was considered a reputational success for the company by many observers, with customer satisfaction rated highly. CDM Direct managed not only the first contact from the customer but also ensured customers were kept up to date with the repair process on their machines from start to finish.
CDM Direct processed 15,000 recall requests over 10 weeks across Australia and New Zealand around the clock within 30 seconds, and was able to scale the operation to match demand throughout the campaign, making the most of the client’s budget.