Get on the front foot and protect your reputation.

When a crisis hits, CDM Direct can tailor a product recall or crisis response, providing omni-channel customer service to your customers.

EXPERT HELP, FAST

When a crisis hits, it's sometimes hard to know what to do or where to begin. We're experienced at helping our clients protect their reputations, and we want to help you do the same.

Our 24 Hour, 7 Day Contact Centres mean that we can listen and respond to your customer's concerns at any time of the day or night.
MAKE OR BREAK

The way you handle a product recall or crisis can make or break your business. Whether you've just found yourself in the midst of a crisis and you're not sure what to do next, or you're putting a contingency plan together just in case, CDM Direct has the experience you need to save your reputation.

READY TO GO WITHIN 24 HOURS? YOU BET!

CDM Direct has the ability to provide seamless, cross-channel support to protect your reputation. We can help provide a tailored customer service and/or recall logistics solution for your business.

From voluntary product recall campaigns to social media disasters, CDM Direct are able to react fast. We have a reputation for being able to get these campaigns live within 24 hours.

Consumer Electronics

Recall Logistics

Motor Vehicles

Cross-Channel Approaches



Agile, Responsive & Cost Effective Outsourcing.



Five Steps To Protect Your Brand


When a crisis hits, it's sometimes hard to know what to do or where to begin. We're experienced at helping our clients protect their reputations, and we want to help you do the same.

We'll assess your situation and come up with a tailored response to suit your business:

Step 1 - Assess Your Needs

What is the crisis? Who does it affect? How many people does it affect? What are your priorities? These are just a few of the questions that we’ll find out up front to make sure that we know exactly what we need to do to protect your reputation.

Step 2 - Design A Tailored Response

Once we have understood your needs, we will create a tailored response for your business that outlines exactly what we will be doing and how we will be helping to support you during your product recall or crisis. At the same time we’re readying our technology and systems to respond.

Step 3 - We Handle The First Enquiries

Once you give us the nod, we start handling your customer’s enquiries. At this time our team of customer experience experts are in constant contact to deliver any feedback and to ensure we are hitting our targets and delivering high quality service to your valuable customers.

Step 4 - Assess The Results

When we begin receiving calls, we start generating reports for your business that outline what we’re doing, what’s working, and what isn’t. From here we work with you to review your response plan and make changes as necessary.

Step 5 - Manage & Scale

Some crises are ongoing, some are over just as quickly as they emerged. In accordance with your needs, we can scale our response up or down as required, providing cost effectiveness without affecting the customer experience.


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Get In Touch

If you're ready to get the ball rolling on a product recall or crisis management solution for your business, enter your details below or give us a call and one of our expert team will be in touch ASAP.