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Omni-Channel Australian Contact Centre Services

Our contact centres in Australia and New Zealand can deliver incremental sales and revenue growth while providing a delightful customer experience whether interacting through an inbound service centre.

Our solutions offer a truly seamless, omni-channel customer experience across multiple touch points to your customers, integrating all methods of contact across one platform.

We work with you to address the changing demands of your business, whether you need to supplement your existing operations or need someone to take over your entire customer service operation. Whether you’re looking to service existing customers, ramp up customer acquisition or need a partner to improve your overall customer experience, we work with you to build a solution that aligns with your business goals.

We’re already working with financial services, health, insurance, telecommunications, fast moving consumer goods and e-commerce companies across Australia and New Zealand and we can test and benchmark your existing facilities to identify opportunities for business growth.

applications

Outsourcing

Overflow

Customer Service

product recall

help desk & technical support

Collections

live chat & Social Media support

inbound sales

customer retention

database cleaning

Customized solutions

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find out more about cdm direct

Call Now: 1800 221 811