Social Media Support
We here at CDM Direct understand the ever growing need of being pro-active when it comes to supporting your customers on Social Media and we understand the role social media plays in the success of your business in this day in age is monumental. Social Media has the power to make or break your business. Our specialised social media team will take you through a tailored process to ensure we are providing you with the very best of social media support. We’ve learned how to seamlessly maximise customer relationships using a cross-platform approach, and we’re experts at providing a unique and agile solution to match your business.
Local Or Overseas
CDM Direct uses the most latest and up to date live chat platforms to provide the best possible service to its users. We utilize proven live chat features available plus have the intellectual capacity which enables us to cater to our clients’ specific demands in order to keep the customers engaged and make sure that they leave satisfied. Customers engaged with live chat are 3 times more likely to return an average 48% larger order sizes. Live chat has a customer satisfaction rating of 73% – placing it above email (61%) and phone (44%). Live chat is win-win – customers are able to interact quickly and easily and you enjoy significant cost savings.