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Product rECALL

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Our product recall process is relied upon by some of the biggest brands on the planet.

Our Product Recall Rapid Response Team (PR3T) can spring into action to ensure that your product recall campaign is handled to mitigate any safety issues or product defects that might endanger the consumer or put you at risk of legal action or reputational damage.We will work with you and/or your advisers to limit the damage to your corporate image and limit liability for corporate negligence, which can cause significant legal costs.

We understand the requirements of the ACCC ‘s specific requests in regard to product recalls and can guide you through what can be a traumatic situation in any company’s life.

CONTACT CENTRE

Make it easy to give your customers the support they need.

LIVE CHAT

Your customers can interact directly from your website.

SOCIAL MEDIA

Take care of business from your businesses’ social media accounts.

Methods of Contact

Our agents can get in contact with the customers you need to reach via phone, email, social media or even out in the field. Our 24 Hour, 7 Day Contact Centres mean that we can listen and respond to your customer’s concerns at any time of the day or night.

Agile, Responsive & Cost-Effective Outsourcing

24X7 OPERATION

We’re there for your customers when they want to interact with you.

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SCALABILITY

From 1 to 100 seats (or more!) we can scale up and down quickly in response to your changing needs.

CROSS-CHANNEL SUPPORT

Our agents interact with your customers via phone, email, social media or even out in the field.

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find out more about cdm direct

Call Now: 1800 221 811