Reduce the Cost of Delivering Superior Customer Service by 60%
Affordable, High-Quality Customer Service Staff to Drive Your Business Forward
Better CX and Lower Costs with Remote Customer Service Talent
Feeling overwhelmed by customer inquiries? Struggling to keep your clients happy? At CDM Direct, we get it. Exceptional customer service is crucial, and we’re here to help you deliver just that. Our customer service staff leasing solutions provide you with top-notch professionals who can elevate your customer interactions and enhance your service quality.
Unlike full outsourcing, you retain direct control and management of your staff. They are part of your team. We work with you to recruit, onboard and train them, and we take care of HR, admin, payroll and taxes - as well as giving them a great environment to work from.
1
Access Top Talent:
Get access to a pool of skilled, English-speaking customer service pros who are ready to represent your brand. We find staff for your team who are trained in the latest customer service techniques and technologies.
2
Save Big on Costs:
Cut down on recruitment and training expenses significantly. Enjoy up to 60% savings on labour costs compared to hiring locally in Australia.
3
Flexibility and Scalability:
Scale your customer service team up or down quickly, based on your business needs. Easily handle seasonal fluctuations or unexpected spikes in customer inquiries.
4
Boost Customer Satisfaction:
Ensure your customers receive top-notch service from professionals who prioritise their needs. Build stronger customer relationships and boost loyalty with exceptional service.
5
Focus on What Matters:
Free up your internal resources to focus on strategic initiatives and core business operations. Let us handle recruitment, payroll, admin and other HR tasks, ensuring compliance with all legal and regulatory requirements.
6
Comprehensive Support:
From onboarding and training to ongoing management, we provide end-to-end support for all your customer service staff. Our team is always available to address any issues and ensure smooth operations.
Our Customer Service Roles
We offer a range of customer service roles to meet your business needs:
Customer Service Representatives:
Handle customer inquiries, provide information about products and services, and resolve issues quickly.
Help Desk Support:
Offer technical support to customers, troubleshooting problems and providing solutions efficiently.
Customer Onboarding Specialists:
Guide new customers through the onboarding process, ensuring a smooth and positive start with your products or services. Help customers understand features, benefits, and best practices, leading to higher satisfaction and retention.
Customer Service Trainers:
Assist with technicaDevelop and deliver training programs for new and existing customer service staff. Ensure all team members are knowledgeable about products, services, and customer service best practices.
Customer Service Quality Assurance (QA) Specialists:
Monitor and evaluate customer service interactions to ensure quality standards are met. Provide feedback and coaching to customer service representatives to improve performance.
Omnichannel Customer Service Representatives:
Handle customer inquiries and support across multiple channels including webchat, social media, email, and phone. Provide a seamless customer experience regardless of the communication platform.
What Staff Are You Looking For?
Tell us what staff you're looking to save money on and we'll get right back to you with qualified, ready-to-go candidates to join your team.
How It Works
With staff leasing, you manage the day-to-day work of your staff, while we handle recruitment, HR and payroll – and provide a great environment for your staff to work from. Here’s a quick overview of our process:
1. Needs Assessment:
We start by understanding your specific customer service requirements and business goals. Our team works with you to identify the skills and experience needed for your customer service roles.
2. Customised Staffing Plan:
Based on your needs, we develop a tailored staffing plan that outlines the roles, responsibilities, and performance expectations. We ensure the plan aligns with your business objectives and operational requirements.
3. Recruitment and Selection:
CDM Direct handles the entire recruitment process, from sourcing candidates to conducting interviews and background checks. We ensure that only the most qualified and suitable candidates are selected for your team.
4. Onboarding and Training:
Our comprehensive onboarding program equips your new customer service staff with the knowledge and tools they need to succeed. We provide continuous training to keep our staff up-to-date with the latest customer service practices and technologies.
5. Integration and Support:
We facilitate the seamless integration of our staff into your existing workflows and systems. Our support team is always available to assist with any issues and ensure smooth operations.
6. Ongoing Management:
We manage all aspects of HR, payroll, and compliance, allowing you to focus on your core business activities. Regular performance reviews and feedback ensure that our staff consistently meet your expectations.
