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Fleet Management and Mobility Services Outsourcing

Driver support, maintenance coordination, incident management, and fleet administration for operators, rental companies, and mobility service providers across Australia.
Check Your Fleet Capacity
2-min diagnostic. No email required to start.
Book a Review Call
30-min strategy call. No obligation.
40-60%
Cost Savings
24/7
Incident Response Available
EV-Ready
Trained for Electric Fleets
2-4 Wks
Onboarding

Challenges Facing Fleet Operators and Mobility Providers

Growing fleets, the EV transition, and rising driver expectations create operational complexity that internal teams struggle to manage at scale.

Ready to Optimise Your Fleet Operations?

Join fleet operators who trust CDM for 24/7 driver support
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1

Driver and member support volume

Fleet operators and mobility providers handle high volumes of routine enquiries every day: booking changes, billing questions, damage reporting, maintenance scheduling, and toll disputes. Each one is simple individually but collectively they consume internal team capacity that should be focused on fleet strategy, client relationships, and cost optimisation.
2

EV transition complexity

The shift to electric fleets creates a wave of new support needs. Drivers have questions about charging networks, range management, and unfamiliar technology. Maintenance schedules are different. Breakdown scenarios are different. Your support team needs retraining. CDM provides EV-trained support teams from day one, so you do not need to retrain your entire operation for every new vehicle type added to the fleet.
3

Incident and accident management

When a fleet vehicle is involved in an incident, the response needs to be immediate, documented, and coordinated across multiple parties: the driver, their manager, the insurer, the repairer, and the fleet operator. Delays in incident intake create compliance risk and increase repair costs. CDM provides 24/7 incident intake and coordination so nothing falls through the cracks.
4

Back-office administration burden

Fleet administration is repetitive, high-volume, and essential: registration renewals, toll management, fuel card reconciliation, maintenance scheduling, infringement processing, and compliance documentation. It needs to be done accurately and on time, but it does not need to be done by your most experienced fleet managers. CDM handles fleet admin so your team can focus on utilisation and cost optimisation.

How CDM Supports Fleet Operators and Mobility Providers

01

Driver and Member Support

CDM handles inbound driver enquiries across phone, email, chat, and app messaging: booking changes, billing questions, vehicle swap requests, charging location queries, and general support. Consistent, brand-aligned service across every channel. Drivers get fast answers. Your internal team gets time back.
02

Incident Intake and Coordination

24/7 incident intake with structured data capture: driver details, location, third-party information, vehicle damage assessment, and witness details. CDM coordinates between the driver, insurer, repairer, and fleet manager. Full incident file compiled and tracked through to resolution.
03

Fleet Administration and Back Office

Dedicated remote staff manage ongoing fleet administration: registration renewals, toll reconciliation, fuel card management, maintenance scheduling, infringement processing, and compliance documentation. Integrated with your fleet management platform. Regular reporting on fleet status, upcoming renewals, and overdue actions.
04

EV Fleet Support

CDM agents are trained in electric vehicle specifics: charging network queries, range management guidance, EV maintenance schedules, and troubleshooting common EV issues. As your fleet transitions, your support capability transitions with it.
Two ways to start

Two ways to free up your fleet team

Find out where the hours are going, or talk to us about a delegated support pod tailored to your operation.
Self-serve. 2 minutes.
Check Your Fleet Capacity
2-minute score across driver support, incident intake & admin
See how many hours per week your team is losing to admin
Get the 3 highest-impact actions for the next 90 days
Free. No email required to start.
Talk to a specialist
Book a Review Call
Review of your driver & incident support flow
Cost model: delegated pod vs in-house headcount
Sample SLAs for after-hours & weekend coverage
30-min call. No obligation.

CDM solutions for fleet & mobility

CX & Growth Partnership

Transform CX into a profit centre
24/7 driver support, breakdown triage, and fleet administration outsourcing.
24/7 driver support hotline
Breakdown triage & dispatch
Maintenance scheduling
Telematics alert monitoring
Learn More About CX Partnership

Remote & Co-Sourced Teams

Scale instantly with brand-aligned talent
Embedded fleet operations staff without the overhead of in-house hires.
Driver onboarding & compliance
Telematics & alert monitoring
Maintenance scheduling support
Fleet admin & reporting
Learn More About Remote Teams

Bookkeeping & Back-Office

Automate accuracy and compliance
Compliant, intelligent automation for finance operations.
Automated data entry & reconciliation
Real-time financial reporting
Compliance management
Integration with major platforms
Learn More About Bookkeeping

Why Choose CDM

EV-ready teams

Agents trained in electric vehicle support: charging, range, maintenance, and troubleshooting. Ready for the transition.

24/7 incident response

Round-the-clock incident intake and coordination. No driver left waiting after an accident or breakdown.

Fleet platform integration

CDM integrates with fleet management platforms including Chevin FleetWave, Fleetio, and custom fleet systems.

Scalable operations

Start with a small team and grow as your fleet grows. No minimum commitments beyond your base team.

40-60% cost savings

Fleet administration and driver support at a fraction of local hiring costs.

Multi-channel support

Phone, email, chat, and app messaging. Consistent service across every driver touchpoint.

Credentials and Compliance

ISO 27001 compliant. Digital Fortress data security standard. Privacy Act compliant. Fleet management platform integrations. Supporting Australian fleet operators and mobility providers.

ISO 27001

Compliant information security management

Digital Fortress

CDM's proprietary data security standard

Privacy Act

Fully compliant with Australian privacy legislation

Fleet Management Platform Integrations

Chevin FleetWave
Fleetio
Teletrac Navman
Verizon Connect
Geotab
Samsara
FleetPartners
SG Fleet
LeasePlan
● Fleet Management Platforms ● Leasing Platforms

Fleet & mobility outsourcing FAQs

Yes. CDM agents receive dedicated training in electric vehicle support: charging network navigation, range management guidance, EV-specific maintenance schedules, and troubleshooting common issues like charging faults and regenerative braking queries. Training is updated as new EV models enter the fleet.

CDM integrates with major fleet management platforms including Chevin FleetWave, Fleetio, and custom-built fleet systems. Our technical team handles integration setup. Your CDM team accesses your fleet platform directly for real-time vehicle data, maintenance schedules, and driver records.

CDM follows your incident management protocol. Standard process includes: immediate driver welfare check, structured data capture (location, damage, third parties, witnesses), insurer notification, repairer coordination, replacement vehicle arrangement, and incident file management through to resolution. All incidents are logged and tracked in your system.

Yes. CDM can manage driver onboarding administration: licence verification, policy acknowledgement, vehicle allocation documentation, and fleet handbook distribution. All documentation is processed and filed within your fleet management system.

Ready to Transform Your Fleet Operations?

See where driver support, incident intake, and fleet admin are draining your team - then talk to CDM about a delegated support pod.
Check Your Fleet Capacity
2-minute score across driver support, incident intake & admin
See how many hours per week your team is losing to admin
Get the 3 highest-impact actions for the next 90 days
Free. No email required to start.
Book a Review Call
Review of your driver & incident support flow
Cost model: delegated pod vs in-house headcount
Sample SLAs for after-hours & weekend coverage
30-min call. No obligation.
Transforming customer experience into measurable growth across Australia, New Zealand, and Fiji.

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