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Meet the People Behind CDM

A Culture Built on Partnership and Purpose
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Our Team, Your Success

300+
Team Members
85%+
Retention Rate
2 Locations
Australia + Fiji

Ethical Employer

Building meaningful careers through impact sourcing in Fiji

Partnership Mindset

We're partners in your success, not just service vendors

People-First Culture

Empathy, emotional intelligence, and genuine human connection

Continuous Development

Career advancement, training, and professional growth opportunities

Transparent Communication

Open, honest feedback and direct access to leadership

Quality Focus

Excellence in every interaction, continuous improvement mindset

Our Core Values

Partnership, Not Vendor Mentality

We're partners in client success, not vendors providing service. We actively look for ways to improve results, share customer insights informing strategy, celebrate client wins, take accountability for outcomes.

Respect for People

Every person matters: clients, customers, team members. We recruit for empathy and emotional intelligence, invest in training and career development, create meaningful impact sourcing jobs in Fiji, treat customers as individuals.

Continuous Improvement

We're never satisfied with "good enough": weekly training, monthly quality reviews, quarterly strategic planning, annual innovation initiatives, regular client feedback integration.

Transparency & Trust

We build relationships on honesty: clear performance communication, proactive issue escalation, honest feedback on what works, no hidden costs, open-door leadership access.

What drives CDM's team and impact sourcing mission?

Impact Sourcing Creates Meaningful Careers

Our Fiji-Plus model creates impact sourcing jobs: well-paying professional careers in Fiji. We're proud to:
Employ 150+ Fijian professionals (growing to 300+)
Pay above-market wages creating middle-class careers
Provide career advancement opportunities
Support local communities and economies
Build long-term careers, not temporary jobs
"I started as customer service agent 5 years ago. CDM invested in my development and I'm now team lead managing 15 people. This job changed my family's life."
- Veniana Tuidama, Team Lead, Suva

Human Connection in Digital World

Technology enables better experiences, but humans create emotional connections. We believe in combining AI intelligence with human empathy, training people to genuinely care, creating authentic interactions, treating every customer as individual.

Growing Australian Businesses

We're Australian-owned and operated. We're invested in helping Australian businesses succeed: supporting mid-market companies to compete with enterprises, creating jobs in Australia and Fiji, keeping business relationships local.

What experience does CDM's leadership team bring?

Our leadership brings decades of experience in customer experience, contact centres, AI technology, business growth strategy.

Areas of Expertise:

  • Customer experience strategy and contact centre operations
  • Technology & AI integration and optimisation
  • Workforce planning and quality assurance
  • Business development and strategic partnerships
  • Compliance & security (ISO 27001, SOC 2, NDIS, Financial Services)

    • What's it like to work with CDM's team as an ethical BPO employer?

    Whether you work with Australian leadership or Fijian delivery teams, you get the same experience:

    Friendly People

    Approachable, helpful, easy to work with. No corporate bureaucracy. Direct access to decision-makers.

    Straightforward Communication

    Clear and honest. No jargon. Proactive updates. Quick responses. Regular check-ins.

    Strong Values

    We do what we say. Commitments honoured. Quality maintained. Deadlines met. Issues escalated promptly.

    Genuine Commitment

    Your success is our success. We actively look for improvements, share insights, recommend solutions even if they reduce our revenue, celebrate your wins, invest in long-term partnership.

    Meet some CDM team members

    Senior Management

    Kris Ram

    CEO
    Kris Ram was raised in the Fiji islands and educated in New Zealand as a Mechanical Engineer specialising in Project Management.
    Since then, he has taken up roles within the education and manufacturing industry before moving into the Contact Centre, Market Research Data Collection and Omnichannel marketing space.

    Then in 2011, he moved to the contact centre industry as a Team Leader working in the market research data collection department. Kris quickly excelled and got promoted as CDM Direct’s Operations Manager. After 2 years, he moved up the ladder to become CDM Direct’s Operation General Manager in New Zealand.

    As the General Manager, Kris is responsible for building and managing relationships with clients, developing and implementing strategies for the betterment of projects and always be available to his clients’ request as you would expect from a reliable and dedicated business partner. In addition, Kris is a great leader and motivator who keeps his team in check and their eyes on the goal.
    Senior Management

    Kris Ram

    CEO
    Kris Ram was raised in the Fiji islands and educated in New Zealand as a Mechanical Engineer specialising in Project Management.
    Since then, he has taken up roles within the education and manufacturing industry before moving into the Contact Centre, Market Research Data Collection and Omnichannel marketing space.

    Then in 2011, he moved to the contact centre industry as a Team Leader working in the market research data collection department. Kris quickly excelled and got promoted as CDM Direct’s Operations Manager. After 2 years, he moved up the ladder to become CDM Direct’s Operation General Manager in New Zealand.

    As the General Manager, Kris is responsible for building and managing relationships with clients, developing and implementing strategies for the betterment of projects and always be available to his clients’ request as you would expect from a reliable and dedicated business partner. In addition, Kris is a great leader and motivator who keeps his team in check and their eyes on the goal.
    Senior Management

    Kris Ram

    CEO
    Kris Ram was raised in the Fiji islands and educated in New Zealand as a Mechanical Engineer specialising in Project Management.
    Since then, he has taken up roles within the education and manufacturing industry before moving into the Contact Centre, Market Research Data Collection and Omnichannel marketing space.

    Then in 2011, he moved to the contact centre industry as a Team Leader working in the market research data collection department. Kris quickly excelled and got promoted as CDM Direct’s Operations Manager. After 2 years, he moved up the ladder to become CDM Direct’s Operation General Manager in New Zealand.

    As the General Manager, Kris is responsible for building and managing relationships with clients, developing and implementing strategies for the betterment of projects and always be available to his clients’ request as you would expect from a reliable and dedicated business partner. In addition, Kris is a great leader and motivator who keeps his team in check and their eyes on the goal.
    Senior Management

    Kris Ram

    CEO
    Kris Ram was raised in the Fiji islands and educated in New Zealand as a Mechanical Engineer specialising in Project Management.
    Since then, he has taken up roles within the education and manufacturing industry before moving into the Contact Centre, Market Research Data Collection and Omnichannel marketing space.

    Then in 2011, he moved to the contact centre industry as a Team Leader working in the market research data collection department. Kris quickly excelled and got promoted as CDM Direct’s Operations Manager. After 2 years, he moved up the ladder to become CDM Direct’s Operation General Manager in New Zealand.

    As the General Manager, Kris is responsible for building and managing relationships with clients, developing and implementing strategies for the betterment of projects and always be available to his clients’ request as you would expect from a reliable and dedicated business partner. In addition, Kris is a great leader and motivator who keeps his team in check and their eyes on the goal.

    Want to join CDM and build a career with an ethical BPO employer?

    We're always looking for people who care about customers and want meaningful careers.

    Opportunities in Australia

    Roles:

    Client Relationship Managers, Operations Managers, Quality Assurance Specialists, Training Managers, Technology Specialists

    What we look for:

    Customer experience or BPO background, client relationship skills, strong communication, values alignment, growth mindset

    Impact Sourcing Jobs in Fiji

    Roles:

    Customer Service Representatives, Technical Support Specialists, Quality Analysts, Team Leads, Training Specialists

    What we look for:

    Strong English communication, empathy and emotional intelligence, problem-solving capability, willingness to learn, cultural fit

    Benefits:

    Competitive compensation, career development, comprehensive training, positive culture, work-life balance (no night shifts), meaningful work representing leading brands
    View Open Positions

    Ready to work with the CDM team?

    Whether you're exploring customer experience outsourcing, looking for specific capabilities, or ready to deploy teams, we'd love to discuss how our team can support your business.
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    150+ Team Members Australia + Fiji Operations 85%+ Retention 98% Client Satisfaction
    Transforming customer experience into measurable growth across Australia, New Zealand, and Fiji.

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