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Heavy Vehicles

Heavy Vehicle and Commercial Fleet Outsourcing

Customer service, warranty claims processing, driver support, and back-office administration for truck manufacturers, bus operators, and commercial fleet companies operating in Australia.
Check Your Admin Capacity
2-min diagnostic. No email required to start.
Book a Review Call
30-min strategy call. No obligation.
40-60%
Cost Savings
24/7
Driver Support Available
ISO 27001
Compliant Security
Multi-Site
Fleet Coordination

Challenges Facing Heavy Vehicle Operators

Trucks, buses, and commercial vehicles have different support requirements to passenger vehicles. Longer service cycles, higher compliance demands, and operators who cannot afford downtime.

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1

Downtime cost sensitivity

A passenger car off the road is an inconvenience. A truck off the road is lost revenue, missed deliveries, and contractual penalties. Heavy vehicle operators need fast, accurate support when issues arise: warranty queries resolved quickly, parts sourced efficiently, and service appointments prioritised to minimise time off the road. CDM understands that urgency and structures its support accordingly.
2

Compliance and documentation burden

Heavy vehicles operate under stricter regulatory requirements than passenger vehicles. Chain of Responsibility obligations, fatigue management documentation, maintenance record-keeping, and safety compliance create a significant administrative workload. CDM's back-office teams handle documentation and compliance administration so your operational team can focus on keeping vehicles moving safely.
3

Multi-site fleet coordination

Commercial fleets operate across depots, states, and sometimes countries. Coordinating maintenance schedules, driver communications, and incident management across a dispersed fleet requires systematic processes and reliable communication. Ad hoc approaches break down at scale. CDM provides centralised support that works consistently across all sites.
4

Warranty and recall complexity

Heavy vehicle warranty claims involve higher dollar values, longer processing times, and more complex documentation than passenger vehicle claims. Recall campaigns need to be managed without pulling vehicles from service unnecessarily. CDM handles warranty processing and recall coordination with dedicated teams who understand the commercial impact of downtime.

How CDM Supports Heavy Vehicle Operators

01

Driver and Operator Support

CDM handles inbound driver enquiries, breakdown reporting, maintenance requests, and general fleet support across phone, email, and app messaging. Agents understand the urgency of commercial operations and prioritise accordingly. Drivers get fast answers. Dispatchers get accurate information.
02

Warranty Claims and Recall Management

Heavy vehicle warranty claims processed end to end: claim intake, documentation, manufacturer submission, approval tracking, and payment follow-up. Recall campaigns managed with minimal fleet disruption: affected vehicle identification, operator notification, rectification scheduling, and compliance reporting.
03

Fleet Administration and Compliance

Dedicated remote staff manage ongoing fleet administration: registration renewals, maintenance scheduling, compliance documentation, Chain of Responsibility record-keeping, and fatigue management administration. Integrated with your fleet management platform. Regular reporting on compliance status and upcoming obligations.
04

Multi-Site Coordination

CDM provides centralised support across all depot locations. Consistent processes, unified reporting, and single-point coordination for maintenance scheduling, incident management, and driver communications. Your depot managers deal with one support team, not a different process at every site.
Two ways to start

Two ways to protect uptime and audit readiness

Run the diagnostic to spot the risks, or speak with our heavy vehicle team about a tailored support model.
Self-serve. 2 minutes.
Check Your Admin Capacity
2-minute diagnostic on downtime, warranty admin & compliance
Spot the risks before they hit your audit or uptime
Get the 3 highest-impact actions for the next 90 days
Free. No email required to start.
Talk to a specialist
Book a Review Call
Walk-through of your driver & breakdown support flow
Compliance documentation capacity model
Sample SLAs for 24/7 dispatch & coordination
30-min call. No obligation.

CDM solutions for heavy vehicles

CX & Growth Partnership

Transform CX into a profit centre
Breakdown support, service scheduling, and compliance administration for heavy vehicles.
24/7 breakdown triage
Heavy vehicle parts support
CoR compliance administration
Service scheduling & coordination
Learn More About CX Partnership

Remote & Co-Sourced Teams

Scale instantly with brand-aligned talent
Dedicated heavy vehicle operations support without local hiring costs.
Workshop scheduling & coordination
Compliance documentation (CoR, NHVAS)
Parts ordering & tracking
Fleet monitoring support
Learn More About Remote Teams

Bookkeeping & Back-Office

Automate accuracy and compliance
Compliant, intelligent automation for finance operations.
Automated data entry & reconciliation
Real-time financial reporting
Compliance management
Integration with major platforms
Learn More About Bookkeeping

Why Choose CDM

Commercial urgency

CDM understands that heavy vehicle downtime costs money. Support is structured around speed and accuracy, not call centre averages.

Compliance capability

Back-office teams trained in Chain of Responsibility, fatigue management, and heavy vehicle compliance documentation.

Multi-site consistency

Centralised support across all depot locations. One process, one reporting framework, one support team.

Warranty expertise

Heavy vehicle warranty claims processed end to end. Higher-value, more complex documentation handled by dedicated teams.

Scalable operations

Start with the capability you need now and scale as your fleet grows or compliance requirements change.

40-60% cost savings

Fleet administration, driver support, and compliance documentation at a fraction of local hiring costs.

Credentials and Compliance

ISO 27001 compliant. Digital Fortress data security standard. Privacy Act compliant. Fleet management platform integrations. Supporting Australian commercial fleet operators.

ISO 27001

Compliant information security management

Digital Fortress

CDM's proprietary data security standard

HVNL Compliant

Heavy Vehicle National Law and CoR awareness

Heavy vehicle outsourcing FAQs

Yes. CDM handles heavy vehicle warranty claims which involve higher dollar values and more complex documentation than passenger vehicle claims. Our teams are trained in manufacturer-specific warranty policies, multi-step approval workflows, and the documentation standards required for commercial vehicle claims.

Yes. CDM's back-office teams manage CoR record-keeping, fatigue management documentation, and maintenance compliance records. All documentation is processed and filed within your fleet management system with regular compliance status reporting.

CDM provides centralised support for all depot locations. Maintenance scheduling, driver communications, incident management, and compliance documentation follow consistent processes regardless of location. Depot managers have a single point of contact for all support needs.

CDM integrates with major fleet management platforms and custom-built fleet systems. Our technical team handles integration setup. Your CDM team accesses your platform directly for real-time vehicle data, maintenance schedules, and compliance records.

Ready to Transform Your Heavy Vehicle Operations?

See where downtime, warranty admin, and compliance documentation are creating risk - then talk to CDM about closing the gaps.
Check Your Admin Capacity
2-minute diagnostic on downtime, warranty admin & compliance
Spot the risks before they hit your audit or uptime
Get the 3 highest-impact actions for the next 90 days
Free. No email required to start.
Book a Review Call
Walk-through of your driver & breakdown support flow
Compliance documentation capacity model
Sample SLAs for 24/7 dispatch & coordination
30-min call. No obligation.
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