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Co-Sourcing, Not Outsourcing

A Rostering Team So Integrated, Your Staff Will Ask for Them by Name.

High-empathy, real-time coordination pods for NDIS and Aged Care. Access brilliant, highly educated Fiji-based specialists at 50% of the on-shore cost - not cheap labour, a Strategic Efficiency Dividend.
Take the 2-Minute Rostering Healthcheck
✓
Same ANZ Timezone
✓
ISO 27001 Compliant
◆
SCHADS Award Compliant
50%
Efficiency Dividend
The Care Crisis

The Care Crisis isn't just about Cost - it's about Trust.

Aged care and NDIS providers are currently navigating a "perfect storm" of operational hurdles. From chronic staff shortages to rising scrutiny from families, the stakes have never been higher.
25%+

Workforce Absenteeism

Workforce absenteeism in Aged Care is currently 25% above the national average (ANMF, 2024). The Aged Care sector has seen spikes significantly higher due to burnout and seasonal illness.
40%

Communication Complaints

Of all complaints to the Aged Care Quality Commission relate to communication delays.
High Risk

Compliance Exposure

Poor rostering leads to SCHADS award breaches, HR penalties, and staff burnout.
The Rostering Healthcheck

6 Leaks Draining Your Growth Capital

Is your current rostering process a growth catalyst or a bottleneck?

The Agency Labour Leak

How many shifts this month were filled by expensive external agencies at 3x the standard rate?

The Manager Burnout Leak

How many hours do your senior staff lose to the "6 AM scramble" every single week?

The Compliance Leak

Are you 100% confident in your SCHADS Award and Care Minute audit-readiness under the Aged Care Act 2024?

The Continuity Leak

What is your turnover rate for local coordination staff? Every departure takes institutional knowledge with it.

The Opportunity Leak

If admin costs were halved, how many more NDIS participants could you serve or facility beds could you fill?

The Data Leak

Are your rostering records, participant data, and shift logs scattered across systems with no single source of truth?

Protect Your Frontline. Extend Your Team.

CDM Direct is not an "outsourced division." We are a Team Extension ensuring your quality of care is never compromised by operational strain. We take on the heavy lifting of coordination, compliance, and communication so your staff can focus on what matters most, the residents.
24/7 Coverage

24/7 Workforce Management

From shift sourcing and confirming staff to managing "sick shift" cover, we ensure your facility is never under-resourced. Our 24/7 helpdesk provides incident management and emergency response when you need it most.
Shift sourcing and staff confirmation
Sick shift cover management
Incident management
Emergency response coordination
SCHADS Compliant

Compliance & Payroll Accuracy

Eliminate HR risk. We manage SCHADS award compliance, process timesheets, and handle leave requests accurately and on time, ensuring your pre-payroll data is flawless.
SCHADS award compliance management
Timesheet processing
Leave request handling
Pre-payroll data accuracy

We work inside your existing rostering platform

Compliance

SCHADS Award Compliant

Experience

Specialist Support for RAC & HCP

Location

Proudly serving Australia via our Fiji Hub

Software

Deputy & Human Force Integration
Looking for Rostering Software?

Here's why most NDIS providers stop searching when they see what's actually possible

Rostering software is a tool. SCHADS compliance and shift-fill rates are the real constraints. Here's the honest frame.

Software gives you a tool

A platform to view shifts, send messages, and store data. You still need someone trained in SCHADS Award logic to actually run it - day after day, 6 AM scramble after 6 AM scramble.

Co-sourcing gives you the trained team using the tool

A dedicated, ANZ-timezone pod that works inside ShiftCare, Deputy, Humanforce - whatever you already use. They roster off your books first, reach your casuals before any agency call, and own the SCHADS compliance check.

Why this matters when compliance & fill-rates are the actual constraint

Software doesn't fill a 5:30 AM sick-leave gap. It doesn't interpret SCHADS clauses for a split shift. It doesn't track Care Minutes for the Aged Care Act 2024. A trained pod does - which is why software-only providers still leak capital to agencies.
Case Study

Torbay Aged Care

Torbay had a rostering team, but it was fragmented. Rostering sometimes fell to the nursing team. After-hours coverage was limited. When no dedicated rosterer was available, the default was to call an agency at three times the standard rate.
CDM Direct replaced that with a dedicated co-sourced rostering pod that works inside Torbay's systems, in the same timezone. The pod reaches out to Torbay's own internal and casual staff first, checks SCHADS compliance (hours available, award rules, care minute requirements), and fills shifts from the client's own books before any agency spend happens.
The result: Torbay saved seven figures by eliminating reactive agency reliance and replacing it with structured, compliant rostering.
When your team is asked for by name, you know a level of trust has been reached that supports all other business goals.
CEO · Torbay Aged Care
Read the Full Case Study
ROI Model

The 1:3 Profitability Roadmap: How RaaS Funds Your Growth

Every dollar you invest in your Fiji Pod returns three dollars of value through direct savings, risk mitigation, and reinvestable growth capital.
STEP 1

The $1.00 Investment

A dedicated Fiji Rostering Pod, trained in SCHADS Award logic and Australian care context. Not generalist VAs. Specialists who roster off your own books, reaching your internal and casual staff first before a single agency dollar is spent.
STEP 2

The $1.00 Direct Recovery

Immediate 50% saving on coordination payroll compared to onshore hires. Your biggest back-office cost centre becomes a strategic growth fund.
STEP 3

The $1.00 Risk Mitigation

Emergency agency fees (typically 3x standard rates) are eliminated through predictive roster management and real-time gap filling from your own staff pool.
STEP 4

The Growth Result

Reclaimed capital goes straight into front-line care. More clinicians, more participants, expanded facility beds, and fully funded Care Minutes. Scale impact, not stress.

Stop managing ratios. Start managing growth.

Build a stable, high-empathy administrative backbone that allows your clinicians to focus on what they do best: providing care. The "6 AM scramble" is optional.
Take the 2-Minute Rostering Healthcheck

Why Fiji? Why CDM Direct?

Not outsourcing. Co-sourcing. An embedded, partnership-based model that functions as an extension of your local team.
Your Embedded Care Coordination Team
Only 4% of applicants pass our multi-stage empathy & logic testing

ANZ Timezone Synchronisation

Unlike India or the Philippines, our Fiji pods work in perfect lock-step with your Australian team. When your morning scheduling challenges happen, we're already online fixing gaps before your day begins.

Cultural Synergy & High-Empathy Recruitment

Fijian culture is world-renowned for its commitment to family and community care. We recruit from the top tier of Fiji's professional workforce - exceptional English proficiency, high-level education, and genuine warmth.

The "Digital Fortress" of Compliance

ISO 27001 (Information Security) and ISO 20252 compliant. SCHADS Award experts ensuring 100% audit-readiness for the Aged Care Act 2024, with mandatory Care Minute reporting.

Stability Local Markets Can't Match

While local admin attrition runs at 25%+, our Fiji pods provide multi-year stability. No more losing institutional knowledge to turnover. Your team stays, learns, and deepens.
How It Works

Your Pod. Your Systems. Your Rules.

The six questions every provider asks before they start.

How do I know what the team are doing?

Your pod works inside your rostering platform. You see every shift assignment, every change, every note in real time. Full transparency, no black box.

How do we communicate with the team?

Same way you communicate with your local staff. Teams, email, phone. They are in your timezone and online during your business hours. Most clients use a shared Teams or WhatsApp channel.

What is their command of English like?

Exceptional. We recruit from the top tier of Fiji's professional workforce. Every team member passes multi-stage language and comprehension testing. They handle complex Australian care jargon daily.

What metrics and reporting do you use?

Whatever you need. Shift fill rates, agency hours avoided, SCHADS compliance checks, roster accuracy. We report into your existing dashboards or provide our own. You set the KPIs.

Is this a shared resource or dedicated to my organisation?

Dedicated. Your pod is yours. They learn your culture, your staff, your participants. That is why they end up being asked for by name.

Are they familiar with my software?

We work inside ShiftCare, Deputy, Humanforce, and other major platforms. Your pod is trained on your specific system before they start.

Zero-Friction Implementation

No disruption. We absorb the friction until your local team views us as their own trusted colleagues.
Weeks 1-2

Shadow and Learn

Your CDM pod shadows your current processes, learns your culture, your systems, your team.
Weeks 3-4

Collaborate and Build Trust

The pod begins managing gaps alongside your local team. No disruption. No big bang switchover.
Month 2+

Elevate and Scale

Full handover. Your local coordinators are elevated to Care Strategists focused on clinical outcomes. The Fiji pod handles the rostering.

Common Questions

Addressing the concerns we hear most from care providers.

Our Fiji staff are frequently asked for by name by local Australian teams. We don't run a generalist call centre - we build dedicated Co-sourcing Pods. Fijian culture is deeply family-oriented, aligning perfectly with Australian care values. We recruit for empathy and high literacy, ensuring a seamless cultural fit.

We recruit highly educated professionals and put them through an intensive Australian Context programme. They become specialists in your specific WFM software and award logic. Our operations run under strict ISO 20252 and ISO 27001 frameworks, reducing your audit risk.

Because Fiji shares the ANZ timezone, we aren't a delayed service. We work in lock-step with your operational hours. When your local team is just waking up, your CDM Direct Pod is already online, deploying replacement staff and fixing gaps before your day begins.

The 50% reduction is simply the economic reality of the geography. You avoid the massive premium for Australian on-costs - super, payroll tax, and constant recruitment due to 25%+ local churn. You get a stable team, and you reclaim that 50% to reinvest directly into front-line clinical care.

We use a phased, zero-friction integration path. For the first two weeks, our Fiji Pod simply shadows your local team. We only start taking on the heavy lifting once your local team is comfortable. We absorb the friction until they view us as their own trusted colleagues.

Ready to Transform Your Workforce Management?

Let CDM Direct handle the complexity so you can focus on delivering exceptional care.
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Transforming customer experience into measurable growth across Australia, New Zealand, and Fiji.

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