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NDIS and Aged Care Roster Management - people not software

Rostering as a Service
for NDIS & Aged Care

Dedicated rostering coordinators work inside your existing systems to schedule shifts from your own workforce first, and help reduce roster gaps, agency reliance, SCHADS compliance risk and coordinator burnout.
SCHADS checked every shift
ANZ timezone
Human-led, AI-assisted
Take the Rostering Healthcheck
2 minutes · no email required
Book a Rostering Review
Talk through your rostering needs
TRUSTED BY
We work in your existing systems:
+ more
What is Rostering as a Service?

Rostering as a Service, explained plainly.

Rostering as a Service (RaaS) is a co-sourced workforce coordination model where dedicated external schedulers manage an organisation's rostering inside its existing systems, filling shifts from the organisation's own staff first, with SCHADS Award compliance checked before every roster is published.
In plain English, CDM Direct provides outsourced rostering staff to handle roster coordination inside your existing scheduling software, working with your existing team.
THE RaaS MODEL IN THREE PARTS
01
Inside your systems
Our schedulers work in your rostering platform - no black-box hand-off, no data migration.
02
Your workforce first
Available internal staff are offered shifts before any agency is considered.
03
SCHADS-checked
Award compliance is checked before every roster is published.
The 5:30am Problem

The Real Cost of Roster Gaps in NDIS and Aged Care

You find out when the phone rings. By then the choice is an agency premium or an unfilled shift.
Behind every unfilled shift is a participant who notices.

Last-minute roster gaps

Create urgent shift-filling pressure and increase the risk of missed or disrupted care.

Agency reliance

Increases workforce cost and can weaken continuity between workers and participants.

Coordinator overload

Turns roster management into constant firefighting and pulls experienced staff away from higher-value work.
The Rostering Healthcheck

6 Leaks Draining Your Growth Capital

Is your current rostering process a growth catalyst or a bottleneck?

The Agency Labour Leak

How many shifts this month were filled by expensive external agencies at 3x the standard rate?

The Manager Burnout Leak

How many hours do your senior staff lose to the "6 AM scramble" every single week?

The Compliance Leak

Are you 100% confident in your SCHADS Award and Care Minute audit-readiness under the Aged Care Act 2024?

The Continuity Leak

What is your turnover rate for local coordination staff? Every departure takes institutional knowledge with it.

The Opportunity Leak

If admin costs were halved, how many more NDIS participants could you serve or facility beds could you fill?

The Data Leak

Are your rostering records, participant data, and shift logs scattered across systems with no single source of truth?
Take the Rostering Healthcheck
2 minutes · no email required
Three Ways Compared

Why Hiring More Rostering Staff Is Not the Answer

Traditionally, providers have had two choices - build a larger in-house rostering team or hand the work to an external agency. CDM Direct provides a third option - a dedicated team that works inside your existing software and systems, operating as part of your organisation to help you be more efficient and profitable.
Hire in-house
Hand it to an agency
Co-source with CDM Direct
Whose scheduling staff
Your own schedulers
Agency schedulers you don't meet
Your own dedicated CDM Direct team
Whose systems
Yours
Theirs
Yours - the platform you already run
Whose staff get shifts first
Yours
Their agency roster
Yours, before an agency is ever called
Compliance checking
In-house, if there is time
Their responsibility, their process
SCHADS checked as the roster is built
What you can see
What your team reports up
A monthly invoice
Live fill rates, changes and checks
Hire in-house
Who does the work
Your own coordinators
Whose systems
Yours
Whose staff get shifts first
Yours
Compliance checking
In-house, if there is time
What you can see
What your team reports up
Hand it to an agency
Who does the work
Agency schedulers you don't meet
Whose systems
Theirs
Whose staff get shifts first
Their agency roster
Compliance checking
Their responsibility, their process
What you can see
A monthly invoice
Co-source with CDM
Who does the work
A dedicated CDM team, named to you
Whose systems
Yours - the platform you already run
Whose staff get shifts first
Yours, before an agency is ever called
Compliance checking
SCHADS checked as the roster is built
What you can see
Live fill rates, changes and checks
Unlike hiring more in-house schedulers or handing shift filling to an agency, Rostering as a Service gives you dedicated external coordination inside your existing software and systems, using your own workforce first, ensuring your roster remains under your control.

Where is your roster most exposed?

Find roster gaps, compliance risk, coordinator pressure and agency-cost leakage in two minutes.
Take the Rostering Healthcheck
Culture Over Commodity

How Rostering as a Service Works Inside Your Existing Systems

CDM provides outsourced roster coordination through a co-sourced operating model. Our rostering staff work inside your existing platforms, follow your rules, use your workforce first and support your internal team rather than replacing it.

Your systems

We work in the platform you already run: Deputy, Humanforce, ShiftCare and others. Nothing moves, nothing is re-keyed.

Your own staff first

Shifts go to your own people before an agency is ever called.

SCHADS checked

Splits, penalties and allowances checked as the roster is built, not after.

Named coordinators

The same people every day. Torbay's staff ask for theirs by name.
ONBOARDING ARC - SHADOW, COLLABORATE, ELEVATE
WE WORK IN THE PLATFORM YOU ALREADY RUN:
+ whichever system you use
Client Proof

Integrated enough to be asked for by name.

Read the Case Study
“Their staff ask for their schedulers by name.”
That is what co-sourcing should feel like: a dedicated team that becomes part of the client's operating rhythm, rather than a separate supplier completing tasks at arm's length.
READ THE TORBAY AGED CARE CASE STUDY TO SEE HOW THEY SAVED 7 FIGURES ON AGENCY STAFF
Human-Led, AI-Assisted

Your Outsourced Rostering Staff, Assisted by AI

CDM uses AI to support rostering coordinators, not replace them. AI can surface context, flag patterns, reduce manual administration and identify emerging roster risk. The coordinator remains responsible for judgement, escalation and the human decisions that protect continuity of care.

Faster context

Relevant roster information surfaced sooner.

Less manual administration

Routine notes and coordination work reduced.

Earlier warning

Patterns and emerging roster risk identified sooner.
Think Iron Man.

The suit makes the pilot faster, but the pilot still flies it.

We are not replacing rostering staff.

We are giving them the suit.
That is what we mean when we say our coordinators are elevated to Care Strategists.
AI assists with context and administration. People retain judgement, empathy and accountability.
Take the Rostering Healthcheck
2 minutes · no email required
Co-sourced rostering

A team that works inside your operation.

See how dedicated coordinators can work alongside your people, systems and roster processes.
Talk to CDM →
Discuss your rostering needs
Looking for Rostering Software?

CDM Direct Does Not Sell Rostering Software - We Provide Qualified Rostering Staff Who Work Inside Your Software

Rostering software is only a tool. It takes skilled and knowledgeable people using that software to ensure SCHADS compliance and high shift-fill rates. CDM Direct's schedulers work inside your Humanforce, Deputy or Skillshare platform to get you results.

Rostering software just gives you a tool - it's how you use it

A platform to view shifts, send messages, and store data. You still need someone trained in SCHADS Award logic to actually run it - day after day, 6 AM scramble after 6 AM scramble.

Co-sourcing gives you the trained team using the tool

A dedicated, ANZ-timezone pod that works inside ShiftCare, Deputy, Humanforce - whatever you already use. They roster off your books first, reach your casuals before any agency call, and own the SCHADS compliance check.

Why this matters for compliance & fill rates 

Software doesn't fill a 5:30 AM sick-leave gap. It doesn't interpret SCHADS clauses for a split shift. It doesn't track Care Minutes for the Aged Care Act 2024. A trained scheduler does - which is why you can still be paying staffing agency penalty rates even when you have a rostering platform.
The Smoke Alarm

Fix Roster Gaps Before the 5:30 AM Scramble

Rostering as a Service helps identify likely coverage problems earlier, giving coordinators more time to check availability, use your own workforce first and reduce avoidable agency reliance.
The Efficiency Dividend

Reduce Rostering Coordination Cost and Redirect Capacity Into Care

Rostering as a Service can reduce the delivery cost of rostering. The result depends on your systems, roster complexity, service hours, volume and current operating model.
STEP 1
Stabilise
Close roster gaps
Build a more reliable coordination process.
STEP 2
Save
Reduce rostering cost
Remove avoidable duplication and inefficiency.
STEP 3
Scale
Redirect capacity into care
Use operational capacity where it creates greater value.

Where is your roster most exposed?

Take the Rostering Healthcheck
The Confidence Dividend

Live Visibility Across Your NDIS and Aged Care Rosters

See open shifts, coverage risk, agency reliance, coordinator activity and next actions without waiting for a monthly report. Your roster remains inside your systems, with your organisation able to see what the CDM team sees.

Live fill rates

Watch every shift status as it changes. No monthly reports needed.

Agency hours avoided

See in real time how many premium hours your CDM team removed this week.

Compliance log

Every award check, timestamped, permanent, exportable for audit.

Change log

Who moved what, when and why - no black box, no surprises.
Illustrative view of the operational information available through the CDM delivery model.
Why Fiji & NZ

Why Our Rostering Teams Are in Fiji and New Zealand

Every candidate goes through CDM Direct’s recruitment process before being presented to you. You meet the shortlisted schedulers and select the people who best fit your organisation, systems and way of working.
Your people

Dedicated team

You selected your schedulers and your own staff will ask for them by name.
ANZ

Your timezone

So the 5:30am call is answered at 5:30am.
Multi-yr

People who stay

Long tenure across our rostering coordinator teams.
Source: CDM Direct internal workforce data.
Care-first

Hired for empathy

Care-sector trained rostering staff, selected for quality.
Trusted

Two Decades of Care-Sector Coordination

Torbay Lifestyles & Care
Trusted for 20+ years across Australia, New Zealand and Fiji
ISO certification
SCHADS-aware coordination
Digital Fortress data security
The Software Paradox

Rostering Software Like Deputy, Humanforce or ShiftCare Still Needs People Behind It

Software provides the platform. It does not make the judgement calls, chase availability, resolve exceptions or manage the daily pressure. CDM coordinators work inside the tools you already use to turn roster data into coordinated action.

Software

Sees the gap.

Your coordinators

Fill it, from your own staff first.

Together

We run your existing platform. No migration, no rip and replace.
PLATFORMS WE WORK IN:
Deputy
Humanforce
ShiftCare
+ whichever system you use
Questions

Rostering as a Service: Your Questions Answered

Rostering as a Service is a co-sourced workforce coordination model where dedicated CDM coordinators manage roster activity inside your existing systems, use your own workforce first and check SCHADS Award requirements before rosters are published.

Rostering as a Service is an outsourced coordination service delivered through a co-sourced operating model. CDM coordinators work inside your systems, follow your rules, use your workforce first and support your internal team. The roster is not handed to a separate black-box agency.

Rostering software gives you the platform. It does not make judgement calls, fill gaps, resolve exceptions or manage the daily workload. CDM coordinators work inside platforms such as Deputy, Humanforce and ShiftCare to turn roster information into coordinated action.

Yes. CDM works inside the rostering platforms and processes already used by the client. The exact setup depends on your systems, permissions, workflows and operating model.

CDM coordinators work with your roster rules and SCHADS Award requirements as part of the rostering process. The service is designed to help reduce compliance risk, but final settings, approvals and governance remain aligned with your organisation's policies and professional advice.

Yes. The service is designed to support your internal team, not automatically replace it. CDM can shadow, collaborate with or take responsibility for defined rostering coordination activities based on your needs.

CDM helps identify gaps earlier, checks availability within your own workforce first and gives coordinators more capacity to resolve coverage problems before agency staff become the default option.

Pricing depends on organisation size, roster complexity, systems, operating hours and the level of coordination required. The 2-minute Rostering Healthcheck is the recommended starting point for identifying your current roster risks and coordination needs.

Start with one outcome

Find the biggest source of roster risk first, then decide what support makes sense.
Take the Rostering Healthceck →
Or book a 20-minute call
Book a 20-minute call
TWO EASY WAYS TO START

Choose the easiest way to improve your rostering

See where roster gaps, agency use and internal workload may be costing you time, capacity and control. There is no preparation, no obligation and no need to change your current rostering platform.
1
OPTION 1

Talk it through with a person

No preparation needed
20 minutes
Side-by-side view
No obligation
Speak with a rostering specialist

20-Minute Rostering Review

Show us how rostering works today. In 20 minutes, we will help you compare it with a dedicated rostering team working inside your existing systems.
What you will leave with
Where rostering time, capacity or cost may be getting lost
Which tasks could come off your internal team
How your current model compares with a dedicated team
An honest view of whether CDM Direct is a good fit
No preparation required
No software demonstration
No obligation to proceed
Book My 20-Minute Review
Choose a convenient time. We will ask a few straightforward questions and do the rest.
2
OPTION 2

Assess it yourself first

Useful result in minutes
Short assessment
Clear result
Practical priorities
Start without booking a call

Free Rostering Health Check

Answer a short set of questions about roster gaps, after-hours work, agency use, compliance and the pressure on your internal team.
What you will receive
A clear Green, Amber or Red view of your current rostering operation
The areas creating the greatest cost, workload or continuity risk
Practical priorities for improving the way roster gaps are managed
Practical findings you can use immediately, whether or not you speak with CDM Direct
Takes only a few minutes
No documents required
No sales call required
Start My Free Health Check
Use what you already know. No reports, system access or detailed preparation needed.
Prefer to explore first? Start with the Health Check. Ready to talk it through? Book the 20-minute review.
Take the Healthcheck →
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