Servicing, repairs, breakdowns and supplier follow-up need someone to see the work through.
CDM Direct combines trained specialists, automation and AI support to keep fleet administration moving.
We work with your existing fleet systems, suppliers and processes.
A service needs booking. Parts are delayed. A driver has not replied. An invoice needs checking.
Systems track the work. People coordinate suppliers, follow up drivers and resolve exceptions.
Without a clear owner, outstanding cases accumulate.
Add the capacity to complete the work.
Less avoidable downtime. Less chasing. More time running your fleet.
Manage service schedules, workshop bookings, driver reminders, rescheduling and follow-up on vehicles awaiting maintenance.
Support incident intake, roadside provider liaison, towing arrangements, replacement vehicle coordination and status updates.
Follow up servicing and inspection records, unresolved defects, registration renewals, permits and documentation gaps. Escalate safety decisions to your authorised people.
Chase quotes, parts, repair progress and outstanding approvals. Escalate technical and financial decisions to the people authorised to make them.
Assist with incident information, documentation, repair bookings and progress updates within agreed administrative responsibilities and applicable licensing requirements.
Support vehicle-return administration, damage documentation, maintenance holds, supplier follow-up and coordination to return vehicles to service.
Track open cases, reconcile information across systems, identify overdue actions and provide operational reporting.
Coordinate driver schedules, availability, shift changes and records, with a dedicated contact for routine enquiries and escalation. Explore Driver Readiness.
Keep your fleet systems, suppliers and approved procedures. Our people use AI-assisted guidance and reporting to progress the work.
We establish the agreed processes, system access, responsibilities, approval limits and escalation routes.
Organise requests, extract information, prepare communications and flag missing details or overdue actions.
Specialists coordinate drivers, workshops, suppliers and internal teams to progress exceptions.
You retain authority over safety-critical, regulated and significant financial decisions, with visibility of cases and outcomes.
Readiness depends on vehicle condition, servicing, documents and driver requirements.
AI-assisted monitoring surfaces missing records, approaching deadlines and exceptions for our specialists to follow up.
Our people investigate, follow up, coordinate and escalate. Your organisation retains control of dispatch decisions and regulatory responsibilities.
Identify gaps before they disrupt operations.
AI-assisted checks bring together vehicle inspection and service schedules, registration and permits, defect notices and outstanding rectifications.
Our specialists follow up missing or overdue items rather than leaving fleet managers to discover them at dispatch time.
Keep essential driver requirements visible.
Monitor relevant licence and accreditation expiry dates, training records, work diaries, fatigue documentation and fitness-to-drive declarations.
Requirements are configured for the fleet and its operating environment.
Spot the pattern before the incident.
Flag service deadlines, unresolved defects and expiring driver records early, then coordinate the next steps.
A prioritised list gives each exception a named owner.
Know what was checked, followed up and escalated.
Maintain an accessible record of exceptions, supporting documents, actions taken, outstanding items and escalation decisions.
A clearer history for management and audit review.
Relevant vehicle, driver and compliance records.
Missing, expired or approaching requirements and unusual patterns.
A dedicated CDM Direct specialist follows up, coordinates and escalates.
Actions, exceptions and decisions are logged for management visibility and audit review.
Technology helps surface the information, exceptions and recommended next steps.
CDM Direct specialists investigate and coordinate action within your agreed processes.
Your organisation retains responsibility for dispatch authorisation, driver fitness decisions and compliance obligations. Vehicle roadworthiness certification remains with appropriately qualified personnel.
This is operational support, not an automated safety certification system.
Additional operational capacity for maintenance administration, supplier follow-up, exception queues, after-hours support and changing workloads.
Support for driver enquiries, documentation, servicing coordination, in-life administration and lease-related workflows.
Practical support for organisations managing employee vehicles, vans, utes and mixed fleets without expanding their internal administration team.
Administrative and coordination support for vehicle turnaround, damage processes, maintenance holds and fleet availability.
Technology can identify a problem. Our role is to coordinate the people and actions needed to resolve it.
We use automation where it is appropriate, with human review and escalation where judgement, customer impact or accountability requires it.
Start with an agreed part of your operation, using your existing fleet platform.
Explore dedicated teams, shared capacity or support for specific workflows, according to case volumes and service requirements.
Track cases, actions, owners and service levels. Your authorised people retain safety and dispatch decisions; qualified personnel retain certification.
Start with one workflow, such as maintenance coordination, driver readiness or compliance administration.
We’ll agree what we manage, how success is measured and when your team needs to step in.
Review the process, agree ownership and identify suitable automation.
Measure case volumes, handling time, quality and commercial return before expanding.
No. The service is designed to work alongside your existing systems, processes and suppliers. Integration and access arrangements depend on the platforms involved.
Yes, the service can be structured as co-sourced or white-label operational support for agreed processes. The exact delivery model would be established with your team.
Passenger and light-commercial vehicles, mixed fleets, rental vehicles and selected heavy-vehicle administration. Scope depends on your operation and regulatory requirements.
AI assists with extraction, classification, document checks, summaries and draft communications. Automation handles reminders; people review exceptions and take action.
Approval responsibilities are agreed with the customer. Safety-critical decisions remain with appropriately qualified or authorised people. Financial and regulated activities operate within defined authority and compliance arrangements.
We begin with a review of your current processes, systems, case volumes and operational challenges. From there, we can scope a specific workflow or pilot.
Tell us which processes are consuming time, creating backlogs or delaying vehicle availability.
We'll explore what CDM Direct could take off your team's hands.