Our inbound sales and service agents become an extension of your brand, trained in the art of providing the best possible customer experience to meet your business goals.
An overflow contact centre service lets you deal with peaks in demand while keeping your costs under control.
Our flexible, dedicated team can maximise your inbound sales campaign’s results.
CDM Direct will facilitate your live chat, allowing your customers to interact direct from your website at a place they feel most comfortable.
Our Product Recall Rapid Response Team (PR3T) can spring into action to ensure that your product recall campaign is effectively and efficiently.
Our customer retention programmes take real-time data and translate it into real-time actions, closing the loop on customer experience issues and delivering more satisfied customers.
Keep your finger on the pulse and understand the VoC in real-time from one place. When it comes to customer experience, nothing beats being able to hear what your customers have to say in real-time.
With fully trained and accredited resources, CDM direct can take care of your help and technical support
Whether you need full service go-to-market assistance, or consultation, CDM will get your offerings to launch in the Australian healthcare space.
We’re able to adapt to a changing business landscape quickly and seamlessly.
Our people become your people, offering the highest standard of customer service to your customers.
We have over 25 years of experience working across a wide range of fields.
We’re experts at getting campaigns into field, and delivering, quickly.
We’ve made the investment in state of the art technology so that you don’t have to.
https://cdmdirect.com.au/wp-content/uploads/2018/02/FrustratedCustomer.jpg 480 720 tkwadmin https://cdmdirect.com.au/wp-content/uploads/2018/05/Untitled-1-1030x492.png tkwadmin2017-12-05 01:35:112018-02-28 02:43:10Real-Time or Bust
https://cdmdirect.com.au/wp-content/uploads/2018/02/exascerbated-customer.jpg 480 720 tkwadmin https://cdmdirect.com.au/wp-content/uploads/2018/05/Untitled-1-1030x492.png tkwadmin2017-11-09 01:38:332018-02-28 02:45:29Cutting Loose
https://cdmdirect.com.au/wp-content/uploads/2018/02/headset-on-laptop.jpg 480 720 tkwadmin https://cdmdirect.com.au/wp-content/uploads/2018/05/Untitled-1-1030x492.png tkwadmin2017-03-14 01:29:472018-02-28 02:38:40BMS Interactive
