CDM Direct helps Australian businesses grow by transforming every customer interaction into measurable value. We combine intelligent AI and automation with exceptional human talent to deliver customer experiences that fuel loyalty, revenue, and long-term growth.
From the first call to sustained success, see how we help businesses grow
"CDM Direct offers a versatile range of customer service options, with three distinct levels that cater to a diverse range of requirements. Their team is well-trained, knowledgeable, and exceptionally skilled in handling a wide array of technical issues. This expertise has been instrumental in maintaining our reputation for top-tier customer satisfaction."
Senior Manager, Customer Care
FCA Australia (Stellantis)
Top-tier customer satisfaction
"After completing an extensive call centre review and conducting an open Tender with Australia and overseas based call centres, 365 awarded the contract to CDM. CDM has successfully managed the growth in call volumes and has consistently met or exceeded all strict SLA benchmarks."
Group Network Director
365 Roadside Assist
10,000+ calls per month
"CDM Direct has demonstrated a remarkable commitment to excellence and a strong dedication to clear and effective communication. They consistently keep us updated on customer concerns and feedback, allowing us to make informed decisions. Their proactive approach to continuous improvement has made them an indispensable partner."
Senior Manager, Customer Care
FCA Australia (Stellantis)
Exceptional service management
Trusted by 50+ brands in Australia & New Zealand
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