CDM Direct partnered with Torbay Lifestyles & Care, a senior living and aged care provider, to streamline workforce administration and roster management. This case study explores how CDM Direct improved operational efficiency and compliance.
Background
Torbay faced time-intensive, complex roster management and staff administration (leave, onboarding). These tasks created high risk of errors and diverted senior staff from delivering resident care.
Solution
CDM Direct took on high-volume, time-sensitive functions to improve administrative performance and mitigate operational risk:
- Roster Optimisation: Full responsibility for preparing and executing optimal rosters across permanent and agency staff.
- Compliance-Focused HR: Precise processing of leave and structured, rapid onboarding.
- Payroll Enablement: Verified, error-proof time logs delivered directly to the payroll system.
Results
- 20 hours per week of senior staff time reallocated – Back to resident care delivery.
- 90% reduction in rostering gaps – Improved staffing consistency.
- Less than 1% payroll discrepancy rate – Near-elimination of payment errors.
- Improved compliance and accuracy – Across all time and attendance management.
Conclusion
CDM Direct's management of Torbay's workforce administration freed senior staff to concentrate on resident care while improving operational reliability and compliance.
