Welcome to CDM Direct, a specialist staff leasing and outsourcing company that provides tailored solutions to help organisations stay ahead of their competition.

Omnichannel, nearshore contact centre services and staff leasing

Customer Experience Transformation

Our contact centres in Australia, New Zealand and Fiji can deliver incremental sales and revenue growth while providing a delightful customer experience whether it be interacting through an inbound service centre.

Our solutions offer a truly seamless omnichannel customer experience across multiple touch points to your customers, that integrates all methods of contact across one platform. Together, we can address the changing demands of your business, to figure out if you need to supplement your existing operations or need someone to take over your entire customer service operation.

Whether you’re looking to service existing customers, ramp up customer acquisition or need a partner to improve your overall customer experience, we work with you to build a solution that aligns with your business goals.

Our amazing new Fiji facility offers world-class service and competitive pricing – find out more here.


How can we help you?

Solutions that deliver results

Welcome to CDM Direct, a specialist customer experience management company that provides tailored solutions to help medium to large organisations maintain excellent customer service levels across multiple channels.

Results we have delivered

Our Case Studies

365 Roadside Assist – 24/7 Support and Efficient Contractor Management

Faster response times, higher CSAT, increased sales, safer customers
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Credit24 – live chat for inbound sales

Using live chats to assist customers reduced staff costs and increased the likelihood of customers taking a loan by 87%
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Danoz – high volume order processing from TV ads

Scaling up to handle large volumes of direct response calls and increase conversion rates
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DTR – outbound follow up increases sales

Follow up calls and emails to non-voice leads boosts sales by 14%
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Dyson – ramping up a product recall team urgently

Reducing risk, protecting the brand and giving exceptional services by rolling out a product recall hotline within 24 hours
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Nissan – headcount reduction while handling a product recall

Reduced headcount by 18 leading to a 30% cost saving on product recall campaign
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Scandia – outsourcing customer to improve grade of service

Reduction in customer complaints and 29% boost in grade of service
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Winc – reconnect with 100s of trade customers

Reduce cost to serve and reconnect with 100+ customers in just 12 weeks
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