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Startup Operations Australia

Pre-packaged operations for high-growth businesses. Deploy in 2 weeks.
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Customer Support & Back-Office Bundle

2 Weeks
Launch Time
$0
Setup Fees
30 Days
Notice to Scale
60%
Cost Savings

The Challenge

Founders spending time on ops instead of growth
Can't afford enterprise-grade support teams
Long contracts don't fit startup agility
Month-end admin piling up

The CDM Solution

Customer support, back-office, and admin in one bundle
No enterprise complexity or long-term commitments
Scale as you grow with 30 days notice
Professional operations from day one
Perfect for startups, scale-ups, and high-growth businesses ready to professionalise operations.

What's included in the Startup & Scale-Up Bundle?

Customer Support (Email, Chat, Phone)

Multi-channel support across email and live chat (phone optional)
Product questions and troubleshooting
Order status and tracking enquiries
Account management and billing support
Complaints handling and resolution
Basic technical support
Typical Coverage: Business hours (9am-6pm AEDT), Monday to Friday. Extended hours and weekend coverage available as add-ons.

Order Processing & Fulfilment Support

Order verification and processing
Inventory checks and updates
Shipping coordination and tracking
Returns and refunds management
Supplier communication for fulfilment
Works with: Shopify, WooCommerce, Amazon, eBay, or custom e-commerce platforms.

Basic Bookkeeping & Finance

Daily transaction categorisation
Bank and credit card reconciliation
Supplier invoice processing
Customer invoicing (if required)
Monthly financial reports (P&L, balance sheet)
BAS preparation and lodgement
Platform: Xero or QuickBooks Online (we'll set you up if you're not already on cloud accounting).

Admin Support

Calendar management and meeting scheduling
Email inbox management and triage
Data entry and CRM updates
Document preparation and filing
Expense management and receipt processing

Optional Add-Ons:

• Social media community management
• Content moderation
• Lead qualification and appointment setting
• Sales operations support
• Additional hours or extended coverage

How does the Startup Bundle work?

01

Quick Discovery (Week 1)

30-minute call to understand your business, products, customer base, and immediate operational needs. We configure the bundle to match your priorities.
Most startups need customer support first, then add other services as they scale.
02

Rapid Setup (Week 1-2)

We set up your tech stack (helpdesk, e-commerce integrations, accounting platform), create process documentation, and recruit your initial team (typically 2-3 people to start). You provide product knowledge and brand guidelines.
We handle everything else.
03

Training & Soft Launch (Week 2)

Your team trains on your products, processes, and systems. We run test scenarios and handle a small volume of real interactions under close supervision.
Iron out issues before full launch.
04

Full Launch (Week 3)

Your team goes live handling customer interactions, processing orders, and managing back-office tasks. You have full visibility via dashboards.
Weekly check-ins for the first month, then monthly.
05

Scale as You Grow

Start with 2-3 people, add another agent as volume grows, add bookkeeping when finances get complex, add admin support when founders are drowning. Scale services and team size to match your growth.
No renegotiation required. Just tell us what you need.

Why do startups and scale-ups choose CDM's bundle?

1

Deploy in 2 weeks, not 2 months

Traditional hiring takes 6-12 weeks. The bundle deploys in 2 weeks. Your team is operational before you'd even finish screening resumes for your first hire.
Speed matters when you're growing fast or just launched.
2

Professional operations without the overhead

Hiring 2-3 people for support, bookkeeping, and admin costs AUD $200,000-$250,000 annually (salaries, super, space, software, management). The bundle costs AUD $60,000-$90,000 annually.
That's AUD $140,000-$160,000 saved. Money better spent on product development or customer acquisition.
3

No long-term commitments or setup fees

Month-to-month after initial 90 days. No setup fees. No exit penalties. Scale up as you grow. Scale down if you hit rough patches.
You're not locked into annual contracts or committed to headcount you can't afford.
4

Enterprise tools without enterprise complexity

We provide helpdesk software (Zendesk/Freshdesk), cloud accounting (Xero), and professional processes. You get enterprise-grade operations without spending months configuring software or hiring expensive consultants to set everything up.
5

Founders focus on product and growth

Your time is worth AUD $500-$1,000+ per hour. Spending 10 hours per week on customer support, bookkeeping, and admin costs your business AUD $5,000-$10,000 weekly in opportunity cost.
The bundle frees that time for high-value work: product development, fundraising, sales, strategic partnerships.
6

Impress investors with professional operations

Investors want to see you're building scalable systems, not running a founder-dependent operation. Professional customer support, clean books, and operational discipline signal maturity and reduce perceived risk.
Makes due diligence easier.

When is the Startup Bundle perfect for your business?

Post-Product/Market Fit

You've found product-market fit. Customers are flowing in. Founders are drowning in support tickets and operational tasks.
You need operational leverage fast so you can focus on scaling.

Pre-Series A / Just Raised Seed

You have 6-18 months of runway. Every dollar matters. You can't justify AUD $200K+ on local operational hires, but you need professional operations to support growth and impress Series A investors.

Launching a New Product or Market

Established business launching a new product line or entering a new market. Need dedicated support and operations for the new initiative without distracting your core team or making permanent hires before proving the model.

Seasonal or High-Growth Period

E-commerce business heading into Black Friday. SaaS company hitting viral growth. You need to scale operations fast to handle the surge without the risk and cost of hiring people you might not need in 3 months.

Post-Raise Efficiency Focus

Raised capital at high valuation. Now under pressure to demonstrate capital efficiency and path to profitability. Need to reduce burn rate without sacrificing service quality or slowing growth.

What is the Startup & Scale-Up Bundle?

CDM's startup operations services provide Australian startups and scale-ups with complete customer support and back-office capability without the complexity, cost, or long-term commitments of traditional BPO. The Startup & Scale-Up Bundle is a pre-packaged "operations in a box" solution designed specifically for high-growth businesses.

Most startups and scale-ups face the same operational challenges: too much growth to handle with founders, not enough revenue to justify expensive local hires, need for professional systems but no time to build them. The bundle solves all three problems.

You get customer support (email, chat, phone), order processing, basic bookkeeping (reconciliation and BAS), and admin support (calendar, inbox, data entry). Everything a growing business needs to operate professionally without drowning founders in operational work.

Fixed monthly fee. No setup costs. No long-term contracts. Scale up or down with 30 days notice.

Think of it as your first professional operations team, deployed in 2 weeks instead of 2 months, at a fraction of the cost of hiring.

Frequently asked questions about the Startup Bundle

High-growth startups and scale-ups (typically Seed to Series B) who need professional operations without the cost and complexity of traditional hiring. Sweet spot: 10-100 staff, AUD $1M-$20M revenue, post-product/market fit, need to scale operations fast while maintaining capital efficiency.

You can customise the bundle to match your needs. Many clients start with just customer support, then add bookkeeping and admin as they scale. We're flexible. The bundle is a starting point, not a rigid package.

Absolutely. Many startups begin with 1-2 people handling the most urgent operational need (usually customer support), then add team members and services as growth demands. No minimum team size. Scale at your pace.

Standard deployment is 2 weeks from contract signature. For urgent requirements (product launch, unexpected growth spike), we can deploy a basic team in 5-7 business days, though we recommend the full 2 weeks for optimal setup and training.

That's normal for startups. We build flexibility into resource planning. You can scale up for anticipated busy periods (launches, campaigns) and scale down during quiet periods. Just give us 2 weeks notice for scaling up, 30 days for scaling down.

No. Month-to-month after an initial 90-day period. We believe in earning your business every month. If we're not delivering value, you shouldn't be locked in. That said, most startup clients stay with us for 18-36 months until they're large enough to justify building internal teams.

You can graduate from the bundle to CDM's full CX Partnership or Remote Teams as you scale. Many clients start with the bundle at Seed stage, expand to a larger CDM-managed team at Series A, then bring operations in-house after Series B or C. We're your operational partner through each growth stage.

Yes. Our teams support SaaS products, technical apps, and B2B platforms regularly. We recruit people with relevant technical skills and provide product-specific training. For highly technical products, we recommend adding phone support so complex issues can be handled in real-time rather than email.

The bundle is designed for Australian businesses, but we support startups in New Zealand, Singapore, and other APAC markets regularly. Time zone alignment with Fiji (AEDT +1) works well for the region. US or European startups should consider other providers with better time zone alignment.

You provide product knowledge, brand guidelines, and common customer scenarios. We handle operational training (systems, processes, communication). Most startups have an onboarding doc or internal wiki we can leverage. If not, we'll help you create one during setup. Training typically takes 3-5 days before team goes live.

Ready to deploy professional operations in 2 weeks?

Stop drowning in operational tasks. Get enterprise-grade customer support, bookkeeping, and admin without the cost or complexity of hiring. Scale your startup without burning cash on operational overhead.
2-Week Deployment
AUD $130K-$180K
Annual Savings
Month-to-Month
Terms
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Transforming customer experience into measurable growth across Australia, New Zealand, and Fiji.

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