Industries
CX, contact centre and staff leasing solutions in multiple sectors
How can our industry experts help you?
At CDM Direct we don’t just have experience with a few clients in our main industry sectors, our leaders are also subject matter experts with practical experience working in these industries. There isn’t much they haven’t seen, which means they can advise our clients on best practice approaches based on what works in the real world.
Whether you choose to fully outsource with CDM Direct, or take advantage of our staff leasing and co-sourcing options, our expert teams in Australia, New Zealand and Fiji stand ready to help you save money, optimise your operations, and improve results.
Industry verticals
While we work in almost all verticals, we focus primarily on the following sectors.
Appliances & Electrical
Tailored CX solutions for electrical goods, appliances and OEM manufacturers
Automotive
Tailored solutions for every aspect of automotive customer engagement
Financial Services
Enhancing customer engagement and operational efficiency
Healthcare
Empowering healthcare providers and improving patient experience
Retail
Enhancing customer experience and operational efficiency for retail and e-commerce brands
Results we have delivered
Our Case Studies
365 Roadside Assist – 24/7 Support and Efficient Contractor Management
Faster response times, higher CSAT, increased sales, safer customers
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Credit24 – live chat for inbound sales
Using live chats to assist customers reduced staff costs and increased the likelihood of customers taking a loan by 87%
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Danoz – high volume order processing from TV ads
Scaling up to handle large volumes of direct response calls and increase conversion rates
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DTR – outbound follow up increases sales
Follow up calls and emails to non-voice leads boosts sales by 14%
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Dyson – ramping up a product recall team urgently
Reducing risk, protecting the brand and giving exceptional services by rolling out a product recall hotline within 24 hours
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Edwards Lifesciences – outreach to healthcare professionals
Raised awareness of Aortic Stenosis with over 1,000 GP practices and placed 5,000 kits
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Nissan – headcount reduction while handling a product recall
Reduced headcount by 18 leading to a 30% cost saving on product recall campaign
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Scandia – outsourcing customer to improve grade of service
Reduction in customer complaints and 29% boost in grade of service
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SteriHealth – 160 Appointments Per Week
After realising that their Business Development Managers (BDMs) were spending too much time prospecting and setting their own appointments, Sterihealth were looking to outsource the appointment setting side of their role to allow their BDM’s to spend more time in front of clients.
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Winc – reconnect with 100s of trade customers
Reduce cost to serve and reconnect with 100+ customers in just 12 weeks
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