About Us

About Us

Transforming customer care and staffing for Australian businesses

We convert your ideas into workable solutions

Welcome to CDM Direct, an Australian staff leasing and outsourcing company that provides tailored solutions to helps organisations stay ahead of their competition.

We’re passionate about helping businesses build stronger relationships with their customers, and we do this by delivering personalised service and highly qualified staff .

Our team is made up of experienced professionals who are experts in customer care and contact centre operations. We work closely with our clients to understand their unique needs and deliver customized solutions that help them achieve their business goals. Whether you need help with customer service, staffing, CX, contact centre outsourcing, customer contact technology, or data analysis, we’ve got you covered.

At CDM Direct, we pride ourselves on our commitment to excellence. We’re dedicated to providing the highest level of service to our clients and are constantly looking for new ways to improve our offerings. We believe that the key to success is building strong relationships with our clients, and we work hard to earn their trust and loyalty.

What would you like to achieve today?

Even if you do not know exactly what services you need, you probably do know what business results you want to achieve. Whether that's to reduce your costs, improve your customer metrics, make more sales, or use technology to transform CX, use this form to get in touch for an initial chat about your goals.

What Would You Like to Achieve

Why Clients Choose Us

Omnichannel, nearshore contact centre services and staff leasing

We’re more like a knowledge warehouse; you’ll find every conceivable customer care solution your business needs to grow bigger, faster, stronger – all under one roof. But 30 years serving at the frontlines of customer service has taught us that it’s not until you convert that knowledge into wisdom and insight that the magic really happens.

Flexible, Scalable & Cost Effective

Cost effective service, with no lock in contracts that allows trials and scalability, whilst saving our clients up to 30% on their wage bills and our agents are productive immediately.

Full Capability Tech & Security

TKW Group has built an infrastructure, network, software and physical security systems that complies with stringent industry standards whilst employees work from home, remaining fully capable and effective.

Experienced Customer Care Agents

Dedicated, trained and long-serving resources to serve your business and customers to a high standard, so you can improve your revenue per customer.

Reporting & Analytics

We deliver real-time data reporting on business metrics that have been agreed upon for business benchmarking.

Robust Research & Real Insights

We deliver in-depth ‘real-world’ customer insights in real-time that delivers you actionable data to make informed business decisions, improve the customer experience and increase conversion rates.

Seamless Channel Integration

Quick and easy integration across all your face to face and digital marketing channels.

Who we are

A well-established, reputable global operation

CDM Direct is part of the TKW Research Group, the largest specialist market research data collection agency in Australia & New Zealand, with nearshore operations in Fiji. We focus on delivering incredible customer experiences efficiently, at scale, and at a competitive price, as well as accessing the insights from those activities to improve your business.
Experienced Employees
We find and manage exceptional customer-focussed talent for our clients in Australia, New Zealand and Fiji.
APAC Locations
With centres in Melbourne, Sydney, Auckland and Fiji we can offer onshore, nearshore or fully offshore delivery to suit your budgets.
Years Experience
We are a stable and profitable company who’ve been around a long time and built a reputation for delivering exactly what our clients need – even if they don’t know what that is when they come to us!

Meet The Team

At CDM Direct, we're more than just a team - we're a family of customer care and insights experts who are passionate about helping businesses build stronger relationships with their customers. As Australia's ONLY customer care & insights company, we pride ourselves on delivering exceptional service and insights to our clients.

Let us introduce you to some of the people who make our team great: