We convert your ideas into workable solutions
Welcome to CDM Direct, an Australian staff leasing and outsourcing company that provides tailored solutions to helps organisations stay ahead of their competition.
We’re passionate about helping businesses build stronger relationships with their customers, and we do this by delivering personalised service and highly qualified staff .
Our team is made up of experienced professionals who are experts in customer care and contact centre operations. We work closely with our clients to understand their unique needs and deliver customized solutions that help them achieve their business goals. Whether you need help with customer service, staffing, CX, contact centre outsourcing, customer contact technology, or data analysis, we’ve got you covered.
At CDM Direct, we pride ourselves on our commitment to excellence. We’re dedicated to providing the highest level of service to our clients and are constantly looking for new ways to improve our offerings. We believe that the key to success is building strong relationships with our clients, and we work hard to earn their trust and loyalty.
What would you like to achieve today?
Even if you do not know exactly what services you need, you probably do know what business results you want to achieve. Whether that's to reduce your costs, improve your customer metrics, make more sales, or use technology to transform CX, use this form to get in touch for an initial chat about your goals.
Omnichannel, nearshore contact centre services and staff leasing
We’re more like a knowledge warehouse; you’ll find every conceivable customer care solution your business needs to grow bigger, faster, stronger – all under one roof. But 30 years serving at the frontlines of customer service has taught us that it’s not until you convert that knowledge into wisdom and insight that the magic really happens.
Flexible, Scalable & Cost Effective
Full Capability Tech & Security
Experienced Customer Care Agents
Reporting & Analytics
Robust Research & Real Insights
Seamless Channel Integration
A well-established, reputable global operation
Meet The Team
Let us introduce you to some of the people who make our team great:
Sandhya Le Grand
Chief Operating Officer
Sandhya brings experience from a number of other sectors into her role in market research data collection, recruitment and fieldwork. She was originally raised and educated in the UK where she graduated as an industrial chemist but decided to move to Australia instead. Whilst there, she took up roles within the financial services industry managing some of the country’s most challenging call centres over a 20 year period.
As a result, that call centre knowledge has proven invaluable to CDM Direct where Sandhya now holds the position of Chief Operating Officer, overseeing all operations. At the moment, Sandhya’s role at CDM Direct also includes management of data, coordinating data processing and programming resources within CDM Direct.
General Manager Australia
Mandy brings with her more than 17 years of management experience. She currently holds a double degree in marketing and media communications. Not to mention, she also has postgraduate qualifications in front line management and lead auditing of quality and management systems.
Mandy’s role is based heavily around client services and is very much results driven. She takes over the day to day operations of her campaigns. All the while making sure that our client is always kept up to date and informed. Besides, she’s well known for providing bespoke alternative solutions to her clients, that offers cost savings and quality outcomes.
Furthermore, she has built up an extensive portfolio of clients across all sectors and industries. She always provides valuable guidance and feedback before the campaign launches to help shape the scope of the project. This ensures the client’s objectives are met and their expectations exceeded, whilst always promoting clear and open lines of communication as well as around the clock support.
Training and Operations Manager
Naomi moved to New Zealand to complete her Bachelors in Education at the Auckland University of Technology. Whilst studying, Naomi worked part-time for TKW as a Market Research Interviewer. Eventually, she started recognising her own rapport building and professional manner. So, she joined CDM Direct to better utilise her customer service skills.
Despite her qualifications, Naomi had both flair and passion for providing exceptional customer service. She is diligent, has an excellent work ethic and a “can do” attitude together with an ability to think outside the box. As a result, she was promoted to Inbound Team Leader and shortly after as our Operations Manager in New Zealand.
With over 12 years of experience in customer service, people management and event project management, Vani comes perfectly equipped for the role Project Manager with My CX. She takes the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project. She works seamlessly with the internal team, clients and the shoppers alike to ensure the success of campaign and delivers exceptional data each and every time.
When she is not juggling multiple national mystery shopping campaigns, Vani has a very full and colourful life. She enjoys spending time with her daughter, creating TikTok content and hosting her radio show and many community cultural events – this girl does not like to sit still!! Vani is certainly a person who lives life to the fullest and is never afraid of challenges!!
Contact Centre Manager, Fiji
Greetings! I’m Mohammed Zoheer, a seasoned professional hailing from the picturesque Suva, Fiji Islands. With over 11 years immersed in the outsourcing industry, my journey has been marked by dynamic collaborations with diverse clients. I’ve had the privilege of working closely with regional clients from Australia and New Zealand, as well as fostering connections with clients based in Europe.
Outside the realm of outsourcing, I find joy in the simple pleasures of life. When the sun graces us with its presence, you’ll often find me indulging in picnics, embracing the outdoors. And during leisurely moments, I’m an avid movie enthusiast, exploring stories that captivate the imagination.
Tokasa VereDrau Kauyaca
Deputy Contact Centre Manager, Fiji
Deputy Call Centre Manager with over 20 years of invaluable experience in the dynamic realm of customer service contact centre. A seasoned leader with a decade-long track record in leadership roles, I’ve successfully navigated diverse sectors including reservation and ticketing, debt collection, real estate, telecom, utility, and market research both in inbound and outbound capacities.
My passion lies in optimizing operational efficiency and crafting unparalleled customer experiences. Throughout my career, I’ve demonstrated a commitment to excellence, thriving on the challenges of leadership. My goal is to continue driving teams toward success while fostering a culture of continuous improvement.
Eager to stay at the forefront of the evolving customer service landscape, I bring a wealth of knowledge and a proven ability to adapt strategies to meet industry demands. I am excited about the prospect of contributing my expertise to your team’s success and am committed to furthering my personal and professional growth in the ever-changing call centre industry.
Ma’ake Amanakinoa Tabua
Deputy Contact Centre Manager, Fiji
I’m a diligent person with a lot to learn. My friends usually describe me as the life of the party, and I enjoy a good challenge since it allows me to demonstrate my knowledge of a certain subject. I enjoy interacting with new people and listening to music. I adore a nice win because I am a big sports fan and a terrible loser.
Campaign Manager, Fiji
My name is Tia Muller, and I am currently a campaign manager with TKW collective. I started off as an agent in July 2022, then moved up as a senior agent, then a TL and recently a Campaign Manager.
Beyond the CDM Direct realm, I find joy in outdoor activities like gardening. Weekends are reserved for cherished moments spent with best friends and family. I also enjoy music, movies, and occasional reading. I thrive on challenges and constantly seek ways to push my own boundaries. I look forward to what 2024 has in store.