Insight
Here you will find CDM Direct's thought leadership blogs and white papers to download.
Resources
Insight driven innovation
Read the latest thought leadership and case studies from CDM Direct.
Blog
Staff Leasing
16 January 2024
🌟 Elevate Your Operations with Our Premier Staff Leasing Services 🌟
Blog
Back Up and Overflow Support
16 January 2024
Unlock Business Success with Unmatched Backup and Overflow Support from CDM Direct!
Blog
Meet Our Fiji Team
13 November 2023
Meet some of the friendly and professional team in our Fiji contact centre, where we work for Australian businesses bringing them and their customers closer together.
Blog
Outsource, Offshore, or Automate?
25 October 2023
All companies need to provide customer service. If your business is large enough you probably do that through a contact centre. To get the best value for money, or return…
White Paper
Doing Business in Fiji
14 October 2023
Fiji, a tropical paradise located in the South Pacific Ocean, is world-renown for its stunning beaches and crystal-clear waters. But in recent years it has also become a highly attractive…
Blog
Is offshore labour hire the answer to your recruitment woes?
18 September 2023
The unemployment rate in Australia is as low as it’s ever been, and a record 28% of companies are reporting vacancies – nearly 3 times more than before the pandemic.…
Blog
How to solve your staff shortage issues without hiring anyone
26 August 2023
As you have probably noticed, it’s a tough job market right now. Not for employees – who are being courted like never before – but for employers, many of whom…
Blog
Managing peak volumes by deflecting calls to digital channels and self-service
13 June 2023
Managing peak volumes is one of the biggest challenges any contact centre operator has to deal with. Whether your peaks are seasonal and predictable, or one-off, unexpected events you need…
Blog
Outsourcing to Fiji: Why your contact centre can flourish in this Pacific paradise
28 May 2023
In the wake of the pandemic, many contact centres have had to adapt to new ways of working. Customers are becoming more demanding, interactions are getting ever more complex, and…
Blog
6 Ways to Manage Peaks in Call Volumes in Your Contact Centre
29 April 2023
Peaks in call volumes can happen out of the blue, but usually you can predict them. Retailers know they need to cope with the increase in activity that happens between…
Blog
Why Should You Invest in Improving Your Customer Service
13 February 2023
Customer Service is a great way to increase sales and improve on your customer relationships while keeping costs low. Great customer services leave customers feeling satisfied, and helps create trust…
Blog
The Process of Database Cleaning
13 February 2023
Consumer data is an important source of information that a business can collect and access themselves. Once collected and analysed, it can give you valuable insight and can be used…
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