Customer Experience Transformation

Customer Experience Transformation

Elevate your brand with CDM Direct

Partner with CDM Direct to Transform CX

In the age of empowered consumers, delivering exceptional customer experiences (CX) has become a critical differentiator for businesses. CDM Direct's Customer Experience Transformation services leverage advanced analytics to design, optimise, and deliver seamless and personalised customer journeys that drive satisfaction, loyalty, and brand value. With our new Fiji facility we deliver world-class service at competitive pricing.
Customised Brand-Oriented Solutions
Our expertise in working with niche brands enables us to convey your brand personality effectively and develop CX solutions aligned with your customers' expectations.
Data-Driven Insights and Analytics
As part of the TKW Group research company, we provide actionable, real-time data to help you make informed decisions, improve customer experiences, and increase conversion rates.
Strong Reputation and High-Profile Clients
Our extensive experience and partnerships with well-recognised brands, such as GE Health, Mazda, and Nissan, demonstrate our ability to deliver outstanding results.
World-Class Technology and Omnichannel Capability
Our cloud-based, customer conversational platform ensures seamless communication across all digital channels, fostering meaningful connections and memorable experiences.

What would you like to achieve today?

Even if you do not know exactly what services you need, you probably do know what business results you want to achieve. Whether that's to reduce your costs, improve your customer metrics, make more sales, or use technology to transform CX, use this form to get in touch for an initial chat about your goals.

What Would You Like to Achieve

End-to-End CX Solutions

Enhance customer satisfaction and loyalty with CDM Direct’s expert CX solutions, using analytics to design, optimise and deliver seamless and personalised journeys that increase brand value.

Customer Journey Mapping

Identify touchpoints and pain points, creating a holistic view of your customers' interactions with your brand.

Experience Design

Craft tailored, emotionally resonant experiences that resonate with your target audience.

Data-Driven Optimisation

Utilise analytics and insights to fine-tune your customer experience strategy and drive continuous improvement.


Deliver highly relevant, individualised experiences that drive deeper connections with your customers.

Channel Optimisation

Review your channels and how customers interaction with them, eliminate siloes and enable omnichannel interactions.

Ongoing Improvement

Develop strategies, optimise processes, and leverage technology to improve operational metrics and customer success (NPS, satisfaction)

Results we have delivered

Our Case Studies

365 Roadside Assist – 24/7 Support and Efficient Contractor Management

Faster response times, higher CSAT, increased sales, safer customers
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Scandia – outsourcing customer to improve grade of service

Reduction in customer complaints and 29% boost in grade of service
Read more