Healthcare
Empowering healthcare providers and improving patient experience
Helping clinics and care facilities be more efficient and patient friendly
In the healthcare sector, where patient care and operational efficiency are paramount, CDM Direct offers a suite of bespoke services to meet these critical demands.
Our expertise stretches from managing patient communications for clinics to technical helpdesk support for healthcare devices and software.
With CDM Direct, healthcare providers can focus on delivering top-tier patient care, and rest assured that their operational needs and patients are expertly cared for.
Solutions
How CDM Direct helps healthcare, care facilities, and medical equipment suppliers operate more efficiently and streamline patient experiences.
Patient Communication Management
Ensure your patients receive timely and accurate information on bookings and scheduling appointments, general enquiries, and pricing information.
Outsourced Reception Services
Recognising the importance of first impressions, our outsourced reception services ensure patients are greeted and assisted promptly and professionally.
Rostering and Staff Management
Our rostering services ensure that adequate staff are always on hand, be it for patient care or administrative tasks, and have their shifts communicated clearly.
Data Management and Compliance
In a sector where data privacy is paramount, CDM Direct ensures all patient data is managed with utmost integrity, adhering to all regulatory standards.
Omnichannel Marketing
Through various channels, CDM Direct aids healthcare entities in broadening their reach, whether for awareness campaigns, sales campaigns or educational drives.
Helpdesk and Technical Support
We provide expert technical assistance for healthcare software and devices, addressing issues swiftly to ensure minimal downtime and optimal functionality.
Why work with CDM Direct?
- Efficient Call Handling: Trained professionals at CDM Direct ensure prompt and effective call handling, enhancing patient satisfaction.
- Expert Training: The team is well-versed in the healthcare sector, ensuring interactions are handled accurately and efficiently.
- Latest Technology: We manage multiple channels including voice, email and live chat seamlessly to give patients an omnichannel experience.
- Cost Efficiency: By outsourcing specific functions, healthcare providers can achieve operational excellence while banking significant cost savings.
- Data-Driven Insights: Using analytics, CDM Direct offers insights that can inform decision-making and enhance patient experiences.
- Seamless Integration: CDM Direct’s solutions integrate effortlessly with existing healthcare systems, ensuring a unified patient experience.
- Compliance and Quality Assurance: A steadfast commitment to industry standards ensures services are delivered with a focus on quality and compliance.
24/7 Availability
Our 24/7 support means we're here for your customers whenever they need us, day or night. It's all about providing that constant, reliable service.
Multichannel Support
Whether it's a call, email, live chat, or a tweet, we're on it. We meet your customers where they're most comfortable, making every interaction smooth and hassle-free.
Expert Staff
Our team isn't just skilled; they're automotive whizzes. From account managers to tech support, we're up to speed from day one, ensuring no time is wasted.
Scalable Solutions
Our services grow with you. Whether it's a seasonal rush or a big launch, we adapt quickly to keep things running smoothly.
Data-Driven Insights
We're all about the numbers that matter. With our regular customer satisfaction surveys and data analysis, we help you make smart, informed choices to keep your service top-notch.
Cost Efficiency
Partnering with us means more than just great service; it's about smart savings too. We help you cut costs without cutting corners, especially important when every penny counts after the sale.
Results we have delivered
Our Case Studies
Edwards Lifesciences – outreach to healthcare professionals
Raised awareness of Aortic Stenosis with over 1,000 GP practices and placed 5,000 kits
Read more
SteriHealth – 160 Appointments Per Week
After realising that their Business Development Managers (BDMs) were spending too much time prospecting and setting their own appointments, Sterihealth were looking to outsource the appointment setting side of their role to allow their BDM’s to spend more time in front of clients.
Read more
What our clients say about us
“There was nothing too hard for CDM Direct. The staff are very friendly and the management team easy to deal with. I highly recommend CDM Direct to anyone looking for contact centre services.”
Sydney Ultrasound for Women
Group General Manager
“The overall experience with CDM Direct was a great one, they were always willing to improve on our service, and they continued to surprise us with their outstanding monthly results. The operators were always trying to exceed our expectations and provide excellent results on a monthly basis and the management team understood our business and always supported our business requirements. There was nothing that was too hard for CDM. They management team are easy to deal with and made me feel very comfortable at all times.”
Nutrimetics
National Manager Consultant Support Centre