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Outsource and save with CDM Direct

Find out how much you could save

At CDM Direct, we provide the people, expertise and technology you need to better serve your most important asset: your customers.

Better still, we can offer our services at a significantly reduced cost – over 50% in some cases!

We come with the backing of 30 years’ experience at the frontline of customer service across all industries – ensuring both quality in the support we provide, and quantity in the savings we can deliver.

Use our calculator below to discover how partnering with CDM Direct not only boosts your customer experiences but your bottom line.

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Why Clients Choose Us

Omnichannel, nearshore contact centre services and staff leasing

We’re more like a knowledge warehouse; you’ll find every conceivable customer care solution your business needs to grow bigger, faster, stronger – all under one roof. But 30 years serving at the frontlines of customer service has taught us that it’s not until you convert that knowledge into wisdom and insight that the magic really happens.

Flexible, Scalable & Cost Effective

Cost effective service, with no lock in contracts that allows trials and scalability, whilst saving our clients up to 30% on their wage bills and our agents are productive immediately.

Full Capability Tech & Security

TKW Group has built an infrastructure, network, software and physical security systems that complies with stringent industry standards whilst employees work from home, remaining fully capable and effective.

Experienced Customer Care Agents

Dedicated, trained and long-serving resources to serve your business and customers to a high standard, so you can improve your revenue per customer.

Reporting & Analytics

We deliver real-time data reporting on business metrics that have been agreed upon for business benchmarking.

Robust Research & Real Insights

We deliver in-depth ‘real-world’ customer insights in real-time that delivers you actionable data to make informed business decisions, improve the customer experience and increase conversion rates.

Seamless Channel Integration

Quick and easy integration across all your face to face and digital marketing channels.