Retail & E-Commerce
We help leading and niche brands boost sales and customer success
CDM Direct provides bespoke solutions for the retail and e-commerce sector, focusing on elevating customer experiences and optimising operational processes.
Our services encompass a wide range of customer engagement activities, from pre and post-sale enquiries to comprehensive support for high-end brands like Coco Republic.
We excel in managing high-volume order processing, particularly during peak times, ensuring no sales opportunity is overlooked.
Customised solutions tailored to the unique needs of the retail and e-commerce sectors.
Personalised Customer Service
High-Volume Order Processing
Back up Overflow Call Handling
Returns and Remediation
Customer Satisfaction Surveys
Abandoned Cart & Lead Conversion
Retail Call Management
E-Commerce Resolution Centre
Why work with CDM Direct?
- Efficient Call Handling: Trained professionals ensure prompt and effective call handling, enhancing customer satisfaction and reducing wait times.
- Expert Training: The team is well-versed in the retail sector, ensuring interactions are handled appropriately and effectively.
- Cost Efficiency: Outsourcing specific functions allows brands to achieve operational excellence while banking significant cost savings.
- Data-Driven Insights: Using analytics, CDM Direct offers insights that can inform decision-making and enhance customer experiences.
- Seamless Integration: CDM Direct’s solutions integrate effortlessly with existing retail systems, ensuring a unified shopping experience.
- Compliance and Quality Assurance: A steadfast commitment to industry standards ensures services are delivered with a focus on quality and compliance.
Our Case Studies
Coco Republic – outsourcing to Fiji to improve customer service
Danoz – high volume order processing from TV ads
Scandia – outsourcing customer to improve grade of service
Winc – reconnect with 100s of trade customers
What our clients say about us
“Our collaboration with CDM Direct has been a pivotal moment for Coco Republic. The team in Fiji has seamlessly translated our showroom ethos into our after-sales service, helping us to overcome significant challenges in the Australian labour market and at the same time elevating our customer service standards. We are thrilled with the results and look forward to a long-term relationship with CDM Direct. Their contribution has been invaluable in maintaining the high level of service our customers expect from us.”
Head of Customer Service
“The overall experience with CDM Direct was a great one, they were always willing to improve on our service, and they continued to surprise us with their outstanding monthly results. The operators were always trying to exceed our expectations and provide excellent results on a monthly basis and the management team understood our business and always supported our business requirements. There was nothing that was too hard for CDM. They management team are easy to deal with and made me feel very comfortable at all times.”
National Manager Consultant Support Centre