Appliances & Electrical
We help great brands focus on customers
Brand reputation and relationships with end users as well as distributors are critical to success for appliance and OEM manufacturers. At CDM Direct we specialise in pre and post-sale engagement, customer service, omnichannel curation, complaints handling, tier 1 to 3 technical support, sales campaigns response handling, order processing, administration support and product recalls.
We work with some of the world’s leading brands including DeLonghi, Dyson, Karcher, Breville and Ozito to ensure their customers and partners are the best cared for in the market. Our industry experts are able to design tailored solutions for your business, and we will hand select highly qualified advisors to become the voice of your brand. From our new facility in Fiji we deliver the world-class service your customers expect while saving your money.
At CDM Direct, we specialise in enhancing the customer journey for consumers of electrical appliance brands. Our comprehensive services are all tailored to ensure customer satisfaction and uphold brand integrity.
Customer Service Management
Technical Support & Helpdesk
Returns and Remediation
Overflow Call Handling
Customer Satisfaction Surveys
Warranty and Consumer Law Enquiries
Why CDM Direct is your go-to for customer engagement
CDM Direct expertise in customer service, technical support and product recalls, as well as our ability to bring the voice of your brand to life in every interaction, ensures customer trust and brand integrity.