BPO & Back Office

BPO & Back Office

Cost-effective solutions by CDM Direct

Our wide range of offshore BPO services are tailored to meet your specific needs

Experience the benefits of cost savings and a skilled, ready-to-go talent pool with CDM Direct's reliable and secure Business Process Outsourcing (BPO) services delivered from our operations in Fiji, New Zealand and Australia. We can take care of both customer-facing and back-office functions, enabling your business to save money, optimise operations and boost efficiency. Take a look at the main functions we manage on behalf of our clients:
Contact Centre
With CDM Direct you can either fully outsource your contact centre or we can employ experienced agents on your behalf to supplement your internal teams and extend your capacity.
Back Office
Whatever back office functions you need performing - order processing, data entry, case management - CDM Direct can hire experienced staff and train them to use your systems.
CDM Direct can hire experienced book keepers, ledger clerks, payroll clerks and accountants to help you with all aspects of your business finances.
Virtual Assistants
Whether you need help with admin, digital marketing, order processing, or diary management, CDM Direct can hire experienced VAs for your team based onshore or nearshore.
CDM Direct can provide experienced B2C and B2B telesales agents and appointment setters that can help you fill your order book and your meetings calendar.
Sometimes you need experts to support your customers or employees on using your systems, products or navigating internal policies - and we can provide and train the experts you need.
IT Support
Our expert staff can provide your whole organisation with IT support including setting up and configuring your internal systems and cloud services from your email to your website and CRM.
Case Management
A huge part of customer service is fixing problems for your customers using a ticketing or case management system - CDM Direct can provide the brains to investigate, solve and communicate.
HR Support
From registering to onboarding to payroll, there's a lot of admin involved in hiring people - lighten the load on your internal team with support from CDM Direct's qualified HR staff.

What would you like to achieve today?

Even if you do not know exactly what services you need, you probably do know what business results you want to achieve. Whether that's to reduce your costs, improve your customer metrics, make more sales, or use technology to transform CX, use this form to get in touch for an initial chat about your goals.

What Would You Like to Achieve

Achieve Your Cost and Quality Goals

Our Offshore BPO Services provide solutions to several challenges businesses face.

Skilled Workforce and Expansion Opportunities

Our access to an abundant supply of skilled, educated, and English-fluent professionals in Fiji effectively addresses staffing challenges faced by contact centres in Australia and New Zealand.

Commitment to Quality and ISO Accreditation

As the only BPO contact centre solution with ISO20252:2019 Accreditation, our commitment to high-quality services and meeting stringent industry standards is unparalleled.

Flexible Co-Sourcing and Staff Leasing Options

Seamlessly integrate our skilled onshore and offshore professionals into your internal teams, optimising your contact centre workforce.

Results we have delivered

Our Case Studies

Credit24 – live chat for inbound sales

Using live chats to assist customers reduced staff costs and increased the likelihood of customers taking a loan by 87%
Read more

Danoz – high volume order processing from TV ads

Scaling up to handle large volumes of direct response calls and increase conversion rates
Read more