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Meet some of the friendly and professional team in our Fiji contact centre, where we work for Australian businesses bringing them and their customers closer together.

Situated in the heart of Fiji, our customer service hub taps into the locals’ inherent warmth, hospitality, and customer service DNA, creating an unparalleled customer experience.

Our Fijian team comprises highly-skilled, English-speaking professionals who handle customer interactions with a neutral accent, bridging the gap between cultures seamlessly. They’re not just proficient in language; they understand the Australian market and culture, making every interaction feel familiar and personalised.

We’ve harnessed the remarkable Fijian spirit to create a customer service experience that’s truly special. They take pride in their work, going above and beyond to ensure customer satisfaction.

Our latest video offers a glimpse into this unique blend of cultural affinity and professional expertise that make our Fijian centre stand out.

Experience the Fijian difference. Let our team show you how their unique blend of skills, understanding, and commitment can transform your customer service experience.

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“At CDM direct, we’re not just solving problems, we’re building relationships. We’re committed to providing the best customer service experience possible, and we take pride in the work we do every day.”

Outsource, Offshore, or Automate?

All companies need to provide customer service. If your business is large enough you probably do that through a contact centre. To get the best value for money, or return on investment (ROI) on your contact centre it needs to run efficiently and deliver a number of...

Doing Business in Fiji

Fiji, a tropical paradise located in the South Pacific Ocean, is world-renown for its stunning beaches and crystal-clear waters. But in recent years it has also become a highly attractive outsourcing destination for companies looking to reduce the costs of labour hire...

Is offshore labour hire the answer to your recruitment woes?

The unemployment rate in Australia is as low as it's ever been, and a record 28% of companies are reporting vacancies – nearly 3 times more than before the pandemic. That already scary number actually increases to a whopping 37% for admin and support positions. Only...

How to solve your staff shortage issues without hiring anyone

As you have probably noticed, it’s a tough job market right now. Not for employees – who are being courted like never before – but for employers, many of whom just can’t find or hold on to quality contact centre and customer service staff. There are a lot of reasons...

Managing peak volumes by deflecting calls to digital channels and self-service

Managing peak volumes is one of the biggest challenges any contact centre operator has to deal with. Whether your peaks are seasonal and predictable, or one-off, unexpected events you need to have a plan in place. In this job market, hiring more people to cope with a...

Outsourcing to Fiji: Why your contact centre can flourish in this Pacific paradise

In the wake of the pandemic, many contact centres have had to adapt to new ways of working. Customers are becoming more demanding, interactions are getting ever more complex, and taking place across multiple channels. At the same time the economy is putting pressure...

6 Ways to Manage Peaks in Call Volumes in Your Contact Centre

Peaks in call volumes can happen out of the blue, but usually you can predict them. Retailers know they need to cope with the increase in activity that happens between Black Friday and the New Year Sales. Insurers deal with more claims during bad weather, accountants...

The Process of Database Cleaning

Consumer data is an important source of information that a business can collect and access themselves. Once collected and analysed, it can give you valuable insight and can be used to create business strategies and solutions to improve business sales and customer...

Why Should You Invest in Improving Your Customer Service

Customer Service is a great way to increase sales and improve on your customer relationships while keeping costs low. Great customer services leave customers feeling satisfied, and helps create trust in your brand. When done right, it can give your business an...

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