Technology

Technology

Empowering innovation with the latest Customer Experience and contact centre technology
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CDM Direct's cutting-edge technology solutions

CDM Direct stands at the forefront of contact centre and Customer Experience technology, offering advanced solutions that drive digital transformation and operational efficiency. Our focus is on harnessing the power of technology to meet the evolving needs of businesses across various sectors.

Our advanced Conversational Platform enables us to create effortless service experiences at scale across voice and digital channels, enabling our clients to stay ahead in a rapidly changing digital landscape. Our technological expertise is not just a tool but a catalyst for growth, innovation, and enhanced customer experiences.

At CDM Direct, we believe in the transformative power of technology. Our tailored technological solutions are designed to empower businesses, streamline processes, and unlock new potentials. From robust data analytics to automated systems, our technology suite is a testament to our commitment to innovation and excellence.

Explore the latest CX technologies

At CDM Direct, we integrate advanced technologies to revolutionise business processes, offering a suite of digital solutions that enhance efficiency, security, and customer engagement.

Cloud Contact Centre Platform

Our scalable and flexible cloud platform ensures we can operate flexibly and remotely over voice and video, email, SMS, social media, webchat, instant messaging, and other channels.

Digital Conversational Platform

Our digital telephony platform supports and integrates all voice and non-voice channels, enabling us to deliver seamless customer experiences quickly and efficiently.

Advanced Analytics

Desktop and conversational analytics software gives deeper insights into interactions and customers, enabling businesses to make data-driven decisions and identify new opportunities.

Cybersecurity Technologies

To ensure robust protection against digital threats, safeguard sensitive data and maintain compliance with industry standards, including PCI.

AI-Driven Process Automation

Automate routine tasks, increasing operational efficiency and freeing up resources for strategic initiatives.

Agent Assist Technologies

From desktop workflows and scripts to knowledge bases to AI-assisted suggestions, our agents have all the tools they need to do the best job for our clients and their customers.
Explore our solutions

What would you like to achieve today?

Even if you do not know exactly what services you need, you probably do know what business results you want to achieve. Whether that's to reduce your costs, improve your customer metrics, make more sales, or use technology to transform CX, use this form to get in touch for an initial chat about your goals.

What Would You Like to Achieve

Digital Conversational Platform

One platform, everything you need. Customers are reaching out from an ever-growing range of channels, but at CDM Direct your agents only need one platform—and one screen!—to answer.

Every channel built-in
Reach your customers wherever they are, no need for plug-ins, and give your agents a truly omnichannel platform: one screen with native voice, email, social media, messaging, and more.
Intuitive agent workspace
Your team’s new home base – give your agents everything they need to provide fast and personalised service to customers.
Smart tools and automations
AI and intelligent automations let you shape customer interactions to be as meaningful and efficient as possible.