Automotive

Automotive

Tailored solutions for every aspect of automotive customer engagement
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Elevating sales and customer service with CDM Direct

Co-Sourcing & Staff Leasing

CDM Direct’s tailored solutions span the entire automotive customer journey, from initial enquiries to advanced technical support and post-sale care. We manage customer relationships across all tiers, ensuring every query, whether it’s a pre-sale question or a complex post-sale issue, is addressed with precision and care.

Our robust multi-channel support system, including phone, email, live chat, and app messaging, guarantees accessible and consistent service. Specialising in areas like roadside assistance, dealer support, and membership programmes, CDM Direct helps automotive companies enhance customer loyalty.

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Solutions

At CDM Direct, we’ve got the automotive industry covered. Our range of solutions is custom-built to meet its specific needs. From top-notch customer service to expert technical support, we ensure every interaction is smooth and effective. Dive into our solutions that keep the automotive world moving forward:

Customer Service Management
We're all about seamless service at CDM Direct. From the first 'hello' to the final 'thank you', we ensure every customer interaction, from initial enquiry to post-purchase support, is handled with top-notch professionalism and efficiency.
Technical Support
Cars are getting smarter, and so are we. Our team is on the ball with all the latest in vehicle tech, ready to tackle any query or glitch that comes our way.
Roadside Assistance Management
Stranded on the road? No stress. We're here to dispatch help swiftly, making sure your customers are never left waiting.
Dealer Support Services
We're the go-to for dealers, too. Need a service appointment booked or a query handled? We've got it covered, enhancing your customer's journey every step of the way.
Back Office Support
It's not all about the front line. Our back-office wizards handle the behind-the-scenes magic – data management, warranty processing, and all that essential stuff.
Membership and Loyalty Programme Management
Keeping customers coming back is an art, and we're the artists. We manage and boost your membership and loyalty programmes, driving retention and adding value to every customer's experience.
Pre-Sales Enquiries
Specialising in nurturing potential leads, whether it's following up on test drive requests or responding to web form enquiries, ensuring no opportunity slips through the cracks.
Product Recall Management
Handling the complexities of product recalls with precision and care, ensuring customer safety and brand reputation are maintained.
Customer Satisfaction Surveys
Conducting regular customer satisfaction surveys and providing insightful analytics to help improve service levels and customer experience.

Why CDM Direct is your go-to for automotive excellence

Choosing CDM Direct for your automotive needs is all about getting those extra perks that make a big difference. We’re here to make sure every customer interaction is more than just a conversation; it’s a step towards a stronger bond with your brand. Whether you’re an OEM manufacturer, a bustling dealership, or a roadside assistance hero, our solutions are tailored to boost your success and amp up the customer experience.

24/7 Availability

Our 24/7 support means we're here for your customers whenever they need us, day or night. It's all about providing that constant, reliable service.

Multichannel Support

Whether it's a call, email, live chat, or a tweet, we're on it. We meet your customers where they're most comfortable, making every interaction smooth and hassle-free.

Expert Staff

Our team isn't just skilled; they're automotive whizzes. From account managers to tech support, we're up to speed from day one, ensuring no time is wasted.

Scalable Solutions

Our services grow with you. Whether it's a seasonal rush or a big launch, we adapt quickly to keep things running smoothly.

Data-Driven Insights

We're all about the numbers that matter. With our regular customer satisfaction surveys and data analysis, we help you make smart, informed choices to keep your service top-notch.

Cost Efficiency

Partnering with us means more than just great service; it's about smart savings too. We help you cut costs without cutting corners, especially important when every penny counts after the sale.

Results we have delivered

Our Casestudies

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Nissan – headcount reduction while handling a product recall

Reduced headcount by 18 leading to a 30% cost saving on product recall campaign
Read more

365 Roadside Assist – 24/7 Support and Efficient Contractor Management

Faster response times, higher CSAT, increased sales, safer customers
Read more

What our clients say about us

“CDM Direct has successfully managed the growth in our call volumes and has consistently met or exceeded our strictest SLA benchmarks.”

365 Roadside Assist

Group Network Director

“Stellantis Australia wholeheartedly endorses CDM Direct for their exceptional customer service management. Their commitment to quality, technical expertise, and clear communication has made them an indispensable partner for our business. We are confident that any organization seeking top-notch customer service solutions will find CDM Direct to be an exemplary choice.”

Stellantis

Senior Customer Care Manager