Customer Service

Services > Customer Service

Solutions that improve customer service and reduce staffing headaches

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CUSTOMER RETENTION

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BESPOKE SOLUTIONS

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NET PROMOTER SCORE

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DATABASE CLEANING

Customer Service Solutions

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AUSTRALIA OR NEW ZEALAND

Choose to base your contact centre in Australia or New Zealand and strike the perfect balance between service and cost.

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CX EXPERTS

Provide an exceptional customer experience through a team of expert agents backed up with the expertise needed to run your contact centre at its optimum.

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OMNI-CHANNEL

The most profitable customers are the ones that engage with multiple channels throughout a transaction. We can handle them all.

High Performing Solutions

CDM Directs contact centre solutions help you provide a seamless, cross-channel customer service experience to your customers. We completely understand that the customer service cycle is the provision of service to customers before, during and after a purchase. We work with you to address the changing demands of your business, whether you’re looking for someone to supplement your existing customer service or sales operation or you’re looking for someone to take over your entire customer service operation, we work with you to build a solution that aligns with your business goals – whether you’re looking to ramp up customer acquisition, or improve the customer experience. We are here to provide your customers with a high level of customer service, we understand it’s essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind and CDM Direct will help you achieve this goal and put you in front of your competitors.

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73 percent of Australians prefer human interactions to resolve service issues.

– Accenture

A Customer-Centric Approach

From your contact centre to your e-commerce site, we bring a customer centric approach to the table, providing customer service excellence at every touch point. Our experienced agents represent your brand in a friendly and professional manner and with a focus on making every transaction easy and painless.

Put Quality First

Utilise experienced and trained agents without the hiring cost. Our expert inbound customer service and sales staff have proven abilities to increase customer engagement while taking inbound and making outbound calls, and we’re experts in products of a technical or complex nature.

An Extension Of Your Brand

Our inbound sales and service agents become an extension of your brand, trained in the art of providing the best possible customer experience to meet your business goals.

Our inbound customer experience experts will work to understand what drives your business and how you define success. We then work together to build a solution that will deliver results.

Hit Your Sales Targets

Whether you need to boost your bottom line through a customised inbound campaign or match a marketing campaign with expert inbound sales staff, we’ll work with you to hit your sales targets.

Up All Night

Running an all night operation in-house can be expensive, but so can missing out on revenue because your customers can’t get their questions answered at 2 in the morning. In today’s ultra-connected 24/7 world it’s vital that your customers can interact with you when they want to.