Unlock Limitless Potential with CDM Direct's Staff Leasing solution
Are you seeking a strategy to significantly cut down on your operational costs without compromising quality?
Boost Savings: Cut Staffing Costs 30%-50% in Australia!
Experience Potential Savings of 30% to 50% on Staffing Costs! Improve your bottom line by leveraging our efficient staff leasing model, specifically tailored for ambitious Australian businesses.
1
Affordable Access to Skilled Professionals
Gain access to a talent pool of experienced, English-fluent professionals to boost your contact centre and back office capabilities at a competitive rate.
2
Onshore & Nearshore Staffing
Choose from our diverse range of onshore and nearshore staffing options to best suit your requirements and budget.
3
Seamless Integration
Our professionals easily integrate with your existing teams, streamlining operations and fostering collaboration.
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Flexible Commitment
Adjust staffing levels and duration based on your specific needs, ensuring cost-effective workforce management.
Boost Your Business's Customer Experience (CX) in Just 30 Days!
Leave the operational intricacies to us. With CDM Direct, enjoy the freedom to channel your energy towards growth, knowing that a dedicated team of experts is managing your front and back office tasks.
Our professionals are committed to propelling your business to new heights, just as much as you are.
Cut Staffing Costs 30-50%
Join Leading Brands - Choosing CDM Direct for Superior Efficiency!
Trusted By Industry Leaders Across Varied Sectors Join a distinguished list of enterprises that span sectors such as Automotive, Healthcare, and E-commerce. They’ve unlocked unmatched efficiency with CDM Direct as their strategic contact centre ally.
Want to Boost Your Business's Customer Experience (CX) in Just 30 Days?
Unlock Limitless Potential with CDM Direct's Staff Leasing Solution
"FCA Australia wholeheartedly endorses CDM Direct"
I’m writing this letter to commend and recommend the outstanding customer service provided by CDM Direct. As a major automobile distributor in Australia, FCA Australia values quality, efficiency, and professionalism in all of our business partnerships. CDM Direct has consistently delivered on all these fronts, proving to be an invaluable partner in managing our customer service needs.
CDM Direct offers a versatile range of customer service options, with three distinct levels that cater to a diverse range of requirements, from basic inquiries to highly technical assistance. This flexibility has enabled us to provide our customers with personalized and targeted support, ensuring that their needs are met in a timely and efficient manner.
CDM Direct has also displayed a strong dedication to clear and effective communication. They consistently keep us updated on customer concerns and feedback, allowing us to make informed decisions and improvements to our products and services.
Calum G. | Senior Manager, FCA
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"We were always completely satisfied with their performance."
CDM managed our inbound order line for Australia and New Zealand for a number of years and we were always completely satisfied with their performance. CDM always provided our Consultants with outstanding service, as well as being very proficient in order processing. They do an excellent job in ensuring that all calls are answered within target time and always met all of the required KPI’s.
Angela R. | National Manager, Nutrimetics
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"We have experienced a growth in our business"
Since the January 2020 start date, we have experienced a growth in our business and as such, a growth in inbound and outbound calls. Presently averaging around 10,000 calls per month. CDM has successfully managed the growth in call volumes and has consistently met or exceeded all strict SLA benchmarks.
Graeme Y. | 365 Roadside Assist
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How can we help you?
Why Top Brands Choose CDM Direct?
Mercedes Benz, Coco Republic, 365 Roadside Assist, Jeep, and GE Health are just a few of the elite names that rely on us for impeccable Inbound Customer Service, proactive Outbound Services, and seamless Back-Office Administration. Discover their success stories and see why they trust CDM Direct to deliver excellence.
What would you like to achieve today?
Even if you do not know exactly what services you need, you probably do know what business results you want to achieve. Whether that's to reduce your costs, improve your customer metrics, make more sales, or use technology to transform CX, use this form to get in touch for an initial chat about your goals.
Who we are
A well-established, reputable global operation
CDM Direct is part of the TKW Research Group, the largest specialist market research data collection agency in Australia & New Zealand. We focus on delivering incredible customer experiences efficiently and at scale, and accessing the insights from those activities to improve your business.
500+
Experienced Employees
We find and manage exceptional customer-focussed talent for our clients in Australia, New Zealand and Fiji.
4
APAC Locations
With centres in Melbourne, Sydney, Auckland and Fiji we can offer onshore, nearshore or fully offshore delivery to suit your budgets.
30+
Years Experience
We are a stable and profitable company who’ve been around a long time and built a reputation for delivering exactly what our clients need – even if they don’t know what that is when they come to us!
Trusted partner of
Why Clients Choose Us
What we can do for your business and your customers
CDM Direct works with some of the strongest brands in the automotive, retail, e-commerce, BFSI, telco, and utilities sectors. We can help you:
Maintain Quality Customer Service Across All Channels
CDM Direct ensures seamless and consistent customer experiences across all communication platforms with our omnichannel solutions.
Attract and Retain Skilled Customer Facing & Back Office Staff
Outsource your contact centre and back office needs to CDM Direct and gain access to a team of experienced professionals dedicated to delivering exceptional service.
Efficiently Manage Costs and Resources
Save on labour and infrastructure costs while optimising ROI with CDM Direct's customised pricing options and flexible contracts, including onshore and offshore delivery options.
Exceed Customer Expectations
Partner with CDM Direct to provide a high-quality customer experience that’s perfectly tailored for your brand and target market, and which beats your competitors into the ground.
Scale Your Contact Centre as You Grow
Effortlessly expand your outsourced operations to match your growing business needs without over-extending yourself, and manage peaks in demand without blowing out costs.
Unlock Valuable Insights with Reporting & Analytics
Empower your business with in-depth, actionable real-time data to make informed business decisions, improve the customer experience and increase conversion rates.
Results we have delivered
Our Case Studies
SteriHealth – 160 Appointments Per Week
After realising that their Business Development Managers (BDMs) were spending too much time prospecting and setting their own appointments, Sterihealth were looking to outsource the appointment setting side of their role to allow their BDM’s to spend more time in front of clients.
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