Are You Black Friday Ready?
Extra support for retail and ecommerce companies when you need it most
One Challenge - Two Solutions
Challenge: Scale Service, Maintain Quality
During Black Friday and Cyber Monday, e-commerce and retail contact centres face a perfect storm of challenges: rising contact volumes, overloaded websites, and inventory chaos, all whilst trying to manage an influx of seasonal staff who are learning on the job.This pressure-cooker environment is further intensified by the need to maintain service quality and manage customer expectations around delivery delays, stock availability, and technical glitches - all whilst competing with other retailers for the holiday shopping pound.
Choose the solutions that best fits your needs ...
1
Temporary Remote Talent
When facing the Black Friday surge, CDM Direct's remote talent solution lets you rapidly scale your contact centre with pre-trained, English-fluent professionals in Fiji at up to 60% lower cost than local hiring.
This flexible approach means you can seamlessly supplement your existing teams with quality staff who integrate directly into your systems and processes, while avoiding the usual headaches of recruitment, payroll and seasonal contracts.
This flexible approach means you can seamlessly supplement your existing teams with quality staff who integrate directly into your systems and processes, while avoiding the usual headaches of recruitment, payroll and seasonal contracts.
2
Overflow Outsourcing
When your contact centre hits peak capacity during Black Friday, CDM Direct's overflow service automatically kicks in to handle the excess volume, preventing missed calls and maintaining service levels without the headache of seasonal hiring.
This flexible, pay-as-you-use model operates from our Fiji facility at 50% lower cost than onshore solutions, offering 24/7 coverage that can be instantly activated during planned peaks or unexpected surges - perfect for handling the peak rush while keeping customer satisfaction high.
This flexible, pay-as-you-use model operates from our Fiji facility at 50% lower cost than onshore solutions, offering 24/7 coverage that can be instantly activated during planned peaks or unexpected surges - perfect for handling the peak rush while keeping customer satisfaction high.
Find Out How We Can Ease Your Peak Period Worries
Don't Let Black Friday Break Your Contact Centre
When peak season hits and everyone calls at once, you need a partner who's ready to handle the surge without compromising on service quality. CDM Direct transforms retail's biggest challenge into your contact centre's finest hour by providing instant access to pre-trained, English-fluent professionals in Fiji who can either join your team directly or provide seamless overflow support.
Whether you need dedicated staff or flexible backup, our solutions ensure you maintain excellence during Black Friday and beyond - scaling instantly when volumes surge, eliminating seasonal hiring stress, and protecting your brand reputation when it matters most.
Whether you need dedicated staff or flexible backup, our solutions ensure you maintain excellence during Black Friday and beyond - scaling instantly when volumes surge, eliminating seasonal hiring stress, and protecting your brand reputation when it matters most.
Never Miss a Black Friday Call
Scale instantly when contact volumes surge 400% higher than normal, maintaining service levels without losing sales opportunities or frustrating customers.
Stop Seasonal Staffing Stress
Skip the hiring headache - tap into a pre-trained team in Fiji that's ready to support your peaks at half the cost.
Keep Your Service Standards Sky High
Maintain quality during the busiest retail period with English-fluent professionals who seamlessly integrate with your existing operation.
Pay Only For What You Need
End the inefficiency of year-round staffing for seasonal peaks - scale up and down as needed, only paying for actual usage.
Turn Peak Time Chaos Into Calm
Professional overflow support kicks in automatically when you hit capacity, ensuring smooth customer service even during the biggest rush.
Protect Your Brand When It Matters Most
Don't let service levels drop during peak season - maintain your reputation when customer expectations are at their highest.
Find Out How We Can Ease Your Peak Period Worries
The Tools To Tackle Peak Season
Whether you need dedicated remote staff or flexible overflow support, CDM Direct’s solutions combine everything you need to keep your contact centre running smoothly during peak season.
Pre-Trained Teams Ready To Deploy
English-fluent Fiji-based professionals can be activated immediately for peak season, already trained in customer service and ready to learn your systems.
Instant Overflow Activation
Automatic call diversion kicks in the moment you hit capacity, ensuring zero dropped calls even during the highest volume periods.
Flexible Scaling Both Ways
Expand or reduce your support team size without contracts or commitments - perfect for managing peak time surges and the January quiet.
Two Ways To Manage Your Team
Choose direct management of your remote staff or let CDM handle everything - whichever suits your operating model better.
24/7 Service Capability
Round-the-clock coverage from our Fiji facility means you're covered across all time zones throughout the peak period.
Seamless Systems Integration
Whether you choose remote talent or overflow support, our teams plug straight into your existing platforms and processes without disruption.
Results we have delivered
Our Case Studies
Danoz – high volume order processing from TV ads
Scaling up to handle large volumes of direct response calls and increase conversion rates
Read more
Dyson – ramping up a product recall team urgently
Reducing risk, protecting the brand and giving exceptional services by rolling out a product recall hotline within 24 hours
Read more