Live Chat & Social Media Support
Social Media Support
We here at CDM Direct understand the ever growing need of being pro-active when it comes to supporting your customers on Social Media and we understand the role social media plays in the success of your business in this day in age is monumental. Social Media has the power to make or break your business. Our specialised social media team will take you through a tailored process to ensure we are providing you with the very best of social media support. We’ve learned how to seamlessly maximise customer relationships using a cross-platform approach, and we’re experts at providing a unique and agile solution to match your business.
Benefits
Omni Channel
From live chat to phone to social – when your customers seamlessly<br/>jump between channels, so do we!
Sales Support
83% of consumers require some degree of customer support while making an online purchase; support your customers at point of sale and see your conversions skyrocket.
24-Hour Support
Our solutions offer the flexibility of fixed operating
hours or an all-night operation.
Australia or New Zealand
Choose to base your contact centre in Australia or New Zealand and strike the perfect balance between service and cost.
CDM Direct uses the most latest and up to date live chat platforms to provide the best possible service to its users. We utilize proven live chat features available plus have the intellectual capacity which enables us to cater to our clients’ specific demands in order to keep the customers engaged and make sure that they leave satisfied. Customers engaged with live chat are 3 times more likely to return an average 48% larger order sizes. Live chat has a customer satisfaction rating of 73% – placing it above email (61%) and phone (44%). Live chat is win-win – customers are able to interact quickly and easily and you enjoy significant cost savings.