Contact Centre Outsourcing & Co-Sourcing
Focus on what you do best and unleash your business potential with CDM Direct
Why Outsource to CDM Direct?
CDM Direct's Contact Centre Outsourcing service allows you to leverage our expertise, technology, cost-effective solutions, and people-driven model to streamline your customer service, helpdesk, collections, and sales operations. By outsourcing your contact centre needs to us, you can focus on your core competencies while we handle your customer interactions.
In today's economic climate, the balance between premium service and cost-effectiveness is paramount. At CDM Direct, we've not only achieved this equilibrium but have also set a new industry standard. Our commitment to exceptional service is unwavering, and our competitive pricing ensures you receive unparalleled value. We're not just another Australian outsourcing company - we're your strategic partner, dedicated to revolutionising customer interactions without stretching your budget.
1
Access to skilled expertise
One of the primary reasons why businesses outsource tasks is due to them requiring skilled expertise. The staff here at CDM Direct have years of contact centre experience behind them, who will ensure the tasks you need completed, are completed with the highest level of satisfaction.
2
Focus on your business
In-house workload increases when additional non-core activities are introduced when the business grows. Contact centre outsourcing in this scenario will enable your in-house team to concentrate on core business tasks while you have your customer service professionally managed by CDM Direct.
3
24/7 support
If you are looking at running your business around the clock, 7 days a week, CDM Direct can help. Our 24/7 contact centre operations will ensure that your customers have someone to speak to when they wish - and we use AI and automation to increase coverage without blowing out costs.
4
Get ahead of your competitors
Through strategic outsourcing to CDM Direct, you will not only provide the best service to your customers but increase your productivity by managing your in-house resources intelligently and using AI and automation to improve efficiency even more.
5
Business success
All the above benefits come with a bonus benefit of growing your business. Outsourcing your contact centre to an expert like CDM Direct will see your customer loyalty and business value increase, these two elements are directly related to the success of your business.
6
Goodbye to staff shortages
Tap into our abundant pool of skilled, educated, and English-fluent professionals in Fiji, addressing staffing challenges faced by many contact centres in Australia and New Zealand.
7
Enhance Customer Experience and satisfaction
When you choose to outsource your customer service or outsource your contact centre, you have complete control over the company you hire, allowing you to choose the right people for the job.
8
Customised brand-oriented solutions
We tailor our services to echo your brand's voice, ensuring a seamless customer experience across all channels from voice to email to webchat to social media and your chatbot.
What would you like to achieve today?
Even if you do not know exactly what services you need, you probably do know what business results you want to achieve. Whether that's to reduce your costs, improve your customer metrics, make more sales, or use technology to transform CX, use this form to get in touch for an initial chat about your goals.
Comprehensive Outsourcing Solutions
Our end-to-end contact centre outsourcing services include:
Customer Service
Ensure timely resolution of customer queries, complaints, and requests, leading to increased satisfaction and loyalty.
Helpdesk
Provide prompt, reliable technical support to your customers, improving their experience with your products and services.
Back Office Support
Streamline your administrative processes with our data entry, transcription, and document management services.
Sales
Drive revenue growth through our skilled sales team, adept at nurturing leads and closing deals.
Customer Retention
We partner with our clients to build omni-channel customer retention programs that respond to customer needs and resolve customer issues on a real-time basis.
Customised Solutions
CDM can devise full-suite bespoke solutions. Currently, working with financial services, healthcare clients and others, we’ve successfully implemented several unique offerings entirely tailored to the specific business.
AI and Automated Solutions
At the forefront of the contact centre outsourcing sector we deploy the latest automation and generative AI solutions where applicable including AI chatbots and virtual assistants to handle routine inquiries, freeing up human agents for more complex issues
Results we have delivered
Our Case Studies
Coco Republic – outsourcing to Fiji to improve customer service
Reduce labour costs, overcome staff shortages in Australia, and embody the brand's commitment to personalised service
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Scandia – outsourcing customer to improve grade of service
Reduction in customer complaints and 29% boost in grade of service
Read more
365 Roadside Assist – 24/7 Support and Efficient Contractor Management
Faster response times, higher CSAT, increased sales, safer customers
Read more