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CDM Direct helps your business to reach its goals

Looking to grow your business and find new customers?

Want to deliver a better quality of service to existing customers?

Need a bespoke custom solution tailored to your exact needs?

We work with large and small enterprises as well as government clients across a range of industries, including financial services, healthcare, insurance, information technology, fast moving consumer goods and many more.

Our Services & Solutions

Inbound Customer Service

Our inbound sales and service agents become an extension of your brand, trained in the art of providing the best possible customer experience to meet your business goals.

Contact Centre Overflow

An overflow contact centre service lets you deal with peaks in demand while keeping your costs under control.

Inbound Sales

Our flexible, dedicated team can maximise your inbound sales campaign’s results.

Live Chat and Online Support

CDM Direct will facilitate your live chat, allowing your customers to interact direct from your website at a place they feel most comfortable.

Product Recall

Our Product Recall Rapid Response Team (PR3T) can spring into action to ensure that your product recall campaign is effectively and efficiently.

Customer Retention

Our customer retention programmes take real-time data and translate it into real-time actions, closing the loop on customer experience issues and delivering more satisfied customers.

VoC – Voice of the customer

Keep your finger on the pulse and understand the VoC in real-time from one place. When it comes to customer experience, nothing beats being able to hear what your customers have to say in real-time.

Market Entry (Healthcare)

Whether you need full service go-to-market assistance, or consultation, CDM will get your offerings to launch in the Australian healthcare space.

Staples Reconnects With 1,000+ Past Customers In 12 Weeks

Clients we’ve helped transform

Why CDM Direct?

Agile

We’re able to adapt to a changing business landscape quickly and seamlessly.

People

Our people become your people, offering the highest standard of customer service to your customers.

Experience

We have over 25 years of experience working across a wide range of fields.

Responsive

We’re experts at getting campaigns into field, and delivering, quickly.

Technology

We’ve made the investment in state of the art technology so that you don’t have to.

Latest Insights

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We’re Here To Help With Your Next Step…

Call us now or click the button below to send us an instant message and we’ll get in touch with you as quickly as possible.

Call Us 1800 221 811