
Contact Centre Outsourcing & Co-Sourcing

Why Outsource to CDM Direct?
In today's economic climate, the balance between premium service and cost-effectiveness is paramount. At CDM Direct, we've not only achieved this equilibrium but have also set a new industry standard. Our commitment to exceptional service is unwavering, and our competitive pricing ensures you receive unparalleled value. We're not just another Australian outsourcing company - we're your strategic partner, dedicated to revolutionising customer interactions without stretching your budget.
Access to skilled expertise
Focus on your business
24/7 support
Get ahead of your competitors
Business success
Goodbye to staff shortages
Enhance Customer Experience and satisfaction
Customised brand-oriented solutions
What would you like to achieve today?
Even if you do not know exactly what services you need, you probably do know what business results you want to achieve. Whether that's to reduce your costs, improve your customer metrics, make more sales, or use technology to transform CX, use this form to get in touch for an initial chat about your goals.
Comprehensive Outsourcing Solutions
Our end-to-end contact centre outsourcing services include:
Customer Service
Helpdesk
Back Office Support
Sales
Customer Retention
Customised Solutions
AI and Automated Solutions
Results we have delivered
Our Case Studies
Coco Republic – outsourcing to Fiji to improve customer service

Scandia – outsourcing customer to improve grade of service

365 Roadside Assist – 24/7 Support and Efficient Contractor Management
