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Omni-Channel Australian Contact Centre Services

Our call centres in Australia and New Zealand can deliver incremental sales and revenue growth while providing a delightful customer experience whether it be interacting through an inbound service centre.

Our solutions offer a truly seamless omni-channel customer experience across multiple touch points to your customers, that integrates all methods of contact across one platform. Together, we can address the changing demands of your business, to figure out if you need to supplement your existing operations or need someone to take over your entire customer service operation.

Whether you’re looking to service existing customers, ramp up customer acquisition or need a partner to improve your overall customer experience, we work with you to build a solution that aligns with your business goals.

Since we’re already working with the financial, health, insurance, telecommunications, fast moving consumer goods and e-commerce companies across Australia and New Zealand, we can test and benchmark your existing facilities to identify opportunities for business growth.


We offer a full range of services to support your business. Whether it’s for an eCommerce store, B2B or B2C business, we can bring the human touch to your business needs 24/7. By outsourcing with us, you will be able to focus on making big decisions for the expansion and growth of your business while we manage and monitor your customers’ satisfaction.

customer retention

database cleaning

Customized solutions

Experience the benefits of cost savings and a skilled, ready-to-go talent pool with CDM Direct's reliable and secure offshore & NEARSHORE Outsourcing SOLutions.

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