Offshore & Nearshore Solutions
Our wide range of offshore & nearshore services are tailored to meet your specific needs
Always Answer Your Customers
Adding a nearshore or offshore contact centre service to support your in-house operation lets you deal with seasonal and unexpected peaks in demand more smoothly and cost-effectively.
Solve Staff Shortages
Whether you fully outsource or use us for overflow, you get instant access to highly-skilled and educated workers, experienced in customer service, who speak fluent English with a neutral accent.
Cost Reduction with No Loss of Quality
From Fiji we can offer cost savings of up to 50% – on a par with the Philippines – while maintaining the same high standard of service quality and customer experience you would expect onshore.
Flexible Location Strategy & Scalability
With locations in Australia, New Zealand, and Fiji, we can build onshore, nearshore, offshore or hybrid solutions to your budget and needs – giving you 24/7 coverage and the ability to scale.
Customised Brand-Oriented Solutions
Offshore and onshore we work for many well-known brands that have strong voices of their own – our job is to deliver the right experience that meets your customers’ expectation of your brand.
Cloud Technology & Omnichannel
We have invested in a proprietary cloud-based customer conversational platform which enables cost-effective, seamless communication across all digital channels, regardless of location.