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Resources
Resources
Insight driven innovation
Read the latest thought leadership and case studies from CDM Direct.
What Does A Bookkeeper Do?
Podcast: Roadside Rescue Revolution
Podcast: Accounting as a Service
Navigating Data Privacy Compliance for Remote Staffing & Outsourcing
6 Strategies to Elevate Your Social Media Recruitment Game
Unlock Potential, Drive Innovation: 12 Strategies for Upskilling & Reskilling Your Workforce
Remote Talent
Back Up and Overflow Support
Meet Our Fiji Team
Outsource, Offshore, or Automate?
Doing Business in Fiji
Is offshore labour hire the answer to your recruitment woes?
How to solve your staff shortage issues without hiring anyone
Managing peak volumes by deflecting calls to digital channels and self-service
Outsourcing to Fiji: Why your contact centre can flourish in this Pacific paradise
6 Ways to Manage Peaks in Call Volumes in Your Contact Centre
Why Should You Invest in Improving Your Customer Service
The Process of Database Cleaning
Read the latest Case Studies from CDM Direct
Coco Republic – outsourcing to Fiji to improve customer service
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Battery World – Improved Call Handling, Maximized Customer Reach
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365 Roadside Assist – 24/7 Support and Efficient Contractor Management
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Dyson – ramping up a product recall team urgently
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Nissan – headcount reduction while handling a product recall
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Credit24 – live chat for inbound sales
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Winc – reconnect with 100s of trade customers
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Scandia – outsourcing customer to improve grade of service
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Morrow Sodali – 90,000+ complex inbound shareholder calls
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Edwards Lifesciences – outreach to healthcare professionals
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Outsourcing tech support & customer service costs cut by 25-30%
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Danoz – high volume order processing from TV ads
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DTR – outbound follow up increases sales
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100% Increase in Customer Survey Response
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SteriHealth – 160 Appointments Per Week
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100K Records for In-depth Customer Insights
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What would you like to achieve today?
Even if you do not know exactly what services you need, you probably do know what business results you want to achieve. Whether that's to reduce your costs, improve your customer metrics, make more sales, or use technology to transform CX, use this form to get in touch for an initial chat about your goals.