Blog

Download the 2019 My CX Customer Experience Report
86% of consumers are willing to pay more for a great customer experience and by 2020, customer experience will overtake price and product as the key brand differentiator.*
Implementing and monitoring a robust Customer Experience Strategy is vital to protecting a business’ growth.

Why You Should Consider Outsourcing
Outsourcing involves assistance from external businesses that offer specialised services. So why should you consider outsourcing?

The Process of Database Cleaning
Consumer data is an important source of information that a business can collect and access themselves.

Why Should You Invest in Improving Your Customer Service
Customer Service is a great way to increase sales and improve on your customer relationships while keeping costs low.