Blog
Meet Our Fiji Team
Listen to Steve White, Head of Customer Service at Coco Republic, describe his company’s outsourcing journey.
Outsource, Offshore, or Automate?
Lots of companies are reassessing their customer service operations to ensure they give value for money, and deciding whether to outsource, offshore, or automate all or some elements of it.
Doing Business in Fiji
Fiji offers cost savings of up to 50% compared to Australia and New Zealand, a very favourable business environment, a highly skilled and friendly workforce, and a thoroughly modern infrastructure.
Is offshore labour hire the answer to your recruitment woes?
If you can’t find Australian call centre, admin, or support staff, here’s an innovative solution for you.
How to solve your staff shortage issues without hiring anyone
Australia’s job market might take years to recover – here are 4 options to see you through.
Managing peak volumes by deflecting calls to digital channels and self-service
How to reduce the number of calls you have coming in to a level you can handle.
Outsourcing to Fiji: Why your contact centre can flourish in this Pacific paradise
Just a four-hour flight from Sydney, Fiji is outsourcing’s best-kept secret. Discover more.
6 Ways to Manage Peaks in Call Volumes in Your Contact Centre
How to manage your contact centre’s peaks and troughs to maintain the highest possible level of service.
The Process of Database Cleaning
Consumer data is an important source of information that a business can collect and access themselves.
Why Should You Invest in Improving Your Customer Service
Customer Service is a great way to increase sales and improve on your customer relationships while keeping costs low.