Listen to Steve White, Head of Customer Service at Coco Republic, describe his company’s outsourcing journey.
Lots of companies are reassessing their customer service operations to ensure they give value for money, and deciding whether to outsource, offshore, or automate all or some elements of it.
Fiji offers cost savings of up to 50% compared to Australia and New Zealand, a very favourable business environment, a highly skilled and friendly workforce, and a thoroughly modern infrastructure.
If you can’t find Australian call centre, admin, or support staff, here’s an innovative solution for you.
Australia’s job market might take years to recover – here are 4 options to see you through.
How to reduce the number of calls you have coming in to a level you can handle.
Just a four-hour flight from Sydney, Fiji is outsourcing’s best-kept secret. Discover more.
How to manage your contact centre’s peaks and troughs to maintain the highest possible level of service.
Consumer data is an important source of information that a business can collect and access themselves.
Customer Service is a great way to increase sales and improve on your customer relationships while keeping costs low.